Senior Claims Adjuster

Mutual of Enumclaw; Boise (ID); Remote; USD 83,000 - 105,000; Full time

Job summary

A leading insurance company is seeking a Senior Claims Adjuster to manage property claims in Boise, ID. The role involves investigating and resolving claims while ensuring excellent customer service. Candidates should have a strong background in insurance policies and claims management. The position offers competitive compensation and benefits, including medical insurance and a 401(k) plan. Join a team committed to a culture of inclusion and support.

Benefits

Medical insurance

Vision insurance

401(k)

Pension plan

Child care support

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

Qualifications

• 5-7 years of insurance property field claims adjusting experience.
• Ability to create accurate reconstruction estimates.

Responsibilities

• Provide ethical and efficient claims service.
• Manage workload while ensuring claims quality.
• Conduct field investigations of damaged property.

Skills

Knowledge of insurance policies

Claims investigations

Communication skills

Problem-solving

Adaptability

Education

Bachelor’s preferred

Insurance industry certification

Tools

Microsoft Office

Xactimate

Xactanalysis

Job description

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This range is provided by Mutual of Enumclaw. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$83,000.00/yr - $94,000.00/yr

Overview

Mutual of Enumclaw was founded in 1898 by local farmers who wanted to look out for each other. That spirit continues to define our company culture. We are committed to cultivating and preserving a culture of inclusion and connectedness. Our employees are proud of our thoughtful approach to insurance, and it shows. In January 2025, we were recognized as Washington's Best Company to Work For (our thirteenth year in a row as one of the top 100) by Seattle Business magazine, based on a survey of our employees.

Mutual of Enumclaw works exclusively with local independent agents to offer insurance products for individuals, families, farms, and businesses. We currently operate in Washington, Oregon, Idaho, Utah, Arizona, Montana and Wyoming.

The Sr. Property Claims Adjuster reports to a Property Claims Supervisor. The primary function of this role is to determine coverage, investigate, evaluate, negotiate, and resolve moderate to complex property insurance claims.

Location:

The successful candidate will work remotely in Boise, ID covering a territory from Ontario, OR to Twin Falls, ID, must be able to work during our core Pacific Standard Time (PST) business hours, and must have high speed internet (internet speed test required).

Hiring Range: $83,000-$94,000*

Salary Range: $83,000-$105,000

*The hiring range represents Mutual of Enumclaw’s current hiring pay scale for this role. Mutual of Enumclaw reserves the right to modify or update this range any time. Exact compensation may vary based on skills and experience. Compensation is only one part of our entire total rewards package. To see some of the benefits and perks we offer, please click here.

Responsibilities

• Provide Ethical, Responsive, Personal, and Efficient claim service
• Apply a strategic approach to adjusting personal, farm, and commercial lines property claims within the states Mutual of Enumclaw conducts business.
• Interact with policyholders, agents, contractors, independent adjusters, and other vendors/partners to facilitate accurate, prompt claims resolution.
• Effectively manage workload while maintaining focus on claims quality and timely customer service.
• Recognize and refer claims for subrogation and fraud potential.
• Conduct field or desk investigations and inspections of damaged property; direct service providers in such activity with an emphasis on completing fieldwork and structural claim resolution while on-site or virtually.

Qualifications

Required Skills and Abilities:

• Knowledge of insurance policies and regulatory environments.
• A demonstrated history of highly inquisitive claims investigations.
• Proficient with Microsoft Office products and claims-related software programs including Xactimate and Xactanalysis.
• Ability to individually create accurate reconstruction and rebuilding estimates and obtain agreement on repair costs and timeline from appropriate stakeholders.
• Strong written and verbal communication skills including conflict resolution and problem-solving.
• Resilient and adaptable in a demanding and changing environment.

Education and Experience:

• Bachelor’s preferred or equivalent business/industry experience.
• Insurance industry designation(s)/certification(s) preferred.
• 5-7 years of insurance property field claims adjusting experience.

Physical Requirements:

• Must be able to climb ladders to perform inspections of damaged structures.
• Must be able to negotiate steep stairs and roofs.
• Must be able to lift 25lbs.
• Must be able to drive long distances in a company-provided vehicle.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

Child care support

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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