Senior Claim Benefit Specialist

Hispanic Alliance for Career Enhancement; Springfield (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated claims processor to join their team. In this role, you will review and adjudicate complex claims while ensuring compliance with all necessary guidelines. Your expertise will help streamline the claims process, providing valuable support to both customers and junior staff members. This position offers a dynamic work environment where your contributions will directly impact the quality of service provided to clients. If you thrive in fast-paced settings and are passionate about healthcare, this opportunity is perfect for you.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Tobacco cessation programs

Weight management programs

Confidential counseling

Financial coaching

Tuition assistance

Flexible work schedules

Qualifications

• 2+ years of experience in claim processing in a production environment.
• Ability to handle multiple assignments accurately and efficiently.

Responsibilities

• Reviews and adjudicates complex claims according to guidelines.
• Handles inquiries related to pre-approval and appeals.

Skills

Claim Processing

Customer Service

Medical Necessity Guidelines

Multi-tasking

Education

High School Diploma

Associate's Degree

Tools

DG System

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
Reviews and adjudicates complex, sensitive, and/or specialized claims in accordance with plan processing guidelines. Acts as a subject matter expert by providing training, coaching, or responding to complex issues. May handle customer service inquiries and problems.

Additional Responsibilities

- Reviews pre-specified claims or claims that exceed specialist adjudication authority or processing expertise.

- Applies medical necessity guidelines, determines coverage, completes eligibility verification, identifies discrepancies, and applies all cost containment. measures to assist in the claim adjudication process.

- Handles phone and written inquiries related to requests for pre-approval/pre-authorization, reconsiderations, or appeals.

- Insures all compliance requirements are satisfied and all payments are made against company practices and procedures.

- Identifies and reports possible claim overpayments, underpayments and any other irregularities.

- Performs claim rework calculations.

- Distributes work assignment daily to junior staff.

- Trains and mentors claim benefit specialists.- Makes outbound calls to obtain required information for claim or reconsideration.

Required Qualifications

2+ years claim processing experience.

Experience in a production environment.

Demonstrated ability to handle multiple assignments competently, accurately and efficiently.

Preferred Qualifications
Self funded medical claim processing experience

DG system knowledge

Education

High School Diploma required

Preferred Associates degree or equivalent work experience.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$18.50 - $42.35

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.