Senior Claim Benefit Specialist

Hispanic Alliance for Career Enhancement; Michigan; Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading health solutions company is looking for a Claims Adjudicator to review and adjudicate sensitive claims. The ideal candidate will have over 18 months of medical claim processing experience, with strong abilities to manage multiple tasks efficiently. This full-time position offers a competitive pay range of $18.50 - $42.35 per hour and great benefits including affordable medical plans and a 401(k).

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Paid time off

Flexible work schedules

Qualifications

• 18+ months of medical claim processing experience.
• Experience in a production environment.
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently.

Responsibilities

• Reviews and adjudicates complex claims according to guidelines.
• Handles customer service inquiries and problems.
• Trains and mentors claim benefit specialists.

Skills

Medical claim processing experience

Ability to handle multiple assignments

Education

High School Diploma

Associates degree or equivalent experience

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Reviews and adjudicates complex, sensitive, and/or specialized claims in accordance with plan processing guidelines. Acts as a subject matter expert by providing training, coaching, or responding to complex issues. May handle customer service inquiries and problems.

Additional Responsibilities

• Reviews pre-specified claims or claims that exceed specialist adjudication authority or processing expertise.
• Applies medical necessity guidelines, determines coverage, completes eligibility verification, identifies discrepancies, and applies all cost containment measures to assist in the claim adjudication process.
• Handles phone and written inquiries related to requests for pre-approval/pre-authorization, reconsiderations, or appeals.
• Ensures all compliance requirements are satisfied and all payments are made against company practices and procedures.
• Identifies and reports possible claim overpayments, underpayments and any other irregularities.
• Performs claim rework calculations.
• Distributes work assignment daily to junior staff.
• Trains and mentors claim benefit specialists.
• Makes outbound calls to obtain required information for claim or reconsideration.

Required Qualifications

• 18+ months of medical claim processing experience.
• Experience in a production environment.
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently.

Preferred Qualifications

• Self-Funding experience
• DG system knowledge

Education

• High School Diploma required
• Preferred Associates degree or equivalent work experience.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range

The typical pay range for this role is:

$18.50 - $42.35

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/03/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.