Senior CIAM Operations Leader (Remote)

United Airlines; Chicago (IL); Remote; USD 141,000 - 183,000; Full time

Job summary

United Airlines is seeking a Senior Manager for Customer Identity & Access Management Operations. You will lead CIAM, drive incident response, and mentor a team of operations specialists and engineers to deliver high-quality services.

This role requires strong stakeholder engagement and a proven ability to manage change across complex environments. Join a global team focused on secure, resilient identity solutions and continuous improvement, with opportunities to influence strategy and

Qualifications

• Bachelor's degree required with preference for Science, Technology, or Engineering.
• 5+ years in STEM including IAM technologies and operational leadership experience.
• ITIL processes experience with incident, problem, and change management.
• Deep understanding of IAM technologies, controls, and best practices (PKI, passwordless).
• Cloud-first IAM principles experience.
• Knowledge of PCI, SOX, EU-GDPR in IAM.
• Ability to influence tech teams and stakeholders without direct authority.
• Proven ability to deliver transparent executive-level reports.
• Excellent communication skills at all levels.

Responsibilities

• Contribute to the IAM vision and roadmap.
• Provide operational leadership for CIAM to reduce incidents and improve response times.
• Lead and mentor a team of operations specialists and engineers; manage MSP relationships to ensure high-quality services.
• Engage stakeholders and communicate CIAM updates to all levels.
• Establish and monitor KPIs for operational efficiency and incident management.

Skills

Identity and Access Management

ITIL processes

Incident management

Change management

Stakeholder communication

Vendor management

Security leadership

Education

Bachelor's degree

Advanced degree preferred

Tools

Ping suite

Job description

United Airlines is seeking a Senior Manager for Customer Identity & Access Management Operations. You will lead CIAM, drive incident response, and mentor a team of operations specialists and engineers to deliver high-quality services.

This role requires strong stakeholder engagement and a proven ability to manage change across complex environments. Join a global team focused on secure, resilient identity solutions and continuous improvement, with opportunities to influence strategy and