Sr Engineer - Identity Governance & Administration (Remote)

United Airlines; Chicago (IL); Remote; USD 112,000 - 147,000; Full time

Job summary

United Airlines seeks a Senior Engineer for Identity Governance and Administration to support a large IAM/IGA platform across on-prem and cloud environments. The role emphasizes hands-on engineering, architecture, and secure-by-design patterns, with a focus on JML, provisioning, and a ServiceNow integration ecosystem.

The candidate will collaborate with architects, engineers, and business partners to design, build, and sustain scalable IGA capabilities, ensuring compliance and audit readiness

Qualifications

• Bachelor's degree required, STEM field preferred.
• 3+ years of relevant IAM/IGA experience.
• Advanced knowledge of IAM/IGA concepts: lifecycle, provisioning, reviews, RBAC, access governance.
• Experience with Saviynt, SailPoint or comparable platforms.
• Direct Saviynt engineering/architecture experience.
• Ability to design, test, and troubleshoot integrations via APIs, services, files, databases, and cloud.
• Ability to define technical requirements, diagrams, and runbooks.
• Experience with automation, scripting, version control, CI/CD, monitoring, change management, reliability.
• Strong communication, documentation, and stakeholder skills.
• Ability to work independently and influence outcomes without direct supervision.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Engineer, configure, test, and implement IAM/IGA capabilities across cloud and on-prem.
• Develop joins/moves/leavers workflows, provisioning, and lifecycle-based access controls.
• Produce integration designs, test evidence, and implementation docs.
• Collaborate with architects on JML workflows, provisioning, ServiceNow integrations, access patterns, and certification.
• Evaluate designs, document decisions, risks, and controls.
• Create and maintain technical requirements, reference architectures, and interface designs for IGA, including non-human identity and certifications.
• Develop scalable integration patterns for access requests, approvals, fulfillment, revocation, and certification.
• Serve as technical authority for IGA solution designs across stakeholders.
• Promote adoption of JML, provisioning, non-human governance, and ServiceNow integrations.

Skills

IAM

IGA

API integrations

Automation

Scripting

DevOps

CI/CD

Problem solving

Documentation

Communication

Collaboration

Independent work

Education

Bachelor's degree

STEM field preferred

Tools

Saviynt

SailPoint

ServiceNow

Active Directory

Delinea / Entra

Job description

Sr Engineer - Identity Governance & Administration (Remote)

Location: Chicago, Illinois, United States

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world – with millions of customers and tens of thousands of employees – we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly.

We’re on a path to becoming the best airline in aviation history. Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities, and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business. We help drive progress and growth through trusted digital solutions, safeguarding assets and empowering our team, all while promoting a cyber-safe and secure environment that supports resilient airline operations.

United offers a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401(k), and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe?

Job Overview and Responsibilities

The Senior Engineer – Identity & Access Management is primarily responsible for advanced operational support of a large, complex Identity and Access Management (IAM) system with hands-on engineering and development, expertise in IAM and IGA solution architectures, as well as cloud-first architectures and design principles. This person will act as a key stakeholder in improving technology stability, service reliability, audit and compliance processes, and secure by design architecture patterns that align with cybersecurity, compliance, and business requirement, in addition to being a subject matter expert for peers both internal and external to the IAM team.

The technology focus for this role will be on the implementation and support of United Identity Governance and Administration (IGA) platform. This position will work in collaboration with Architects, engineers, and stakeholders to design, build, and deploy IGA capabilities across a variety of technologies both on-prem and in the cloud.

This individual will work both independently and collaboratively to build and maintain identity management solutions that meet organizational needs. They should exhibit a high degree of self-motivation and possess excellent communication, documentation, and relationship building skills.

• Engineer, configure, test, and implement Identity Governance and Administration capabilities supporting Joiner, Mover, and Leaver workflows, access provisioning, and lifecycle-based access controls across cloud and on-premises applications.
• Produce maintainable configuration, integration designs, test evidence, and implementation documentation.
• Partner with Principal Architect on design for JML workflows, automated access provisioning, ServiceNow integrations, access request patterns, and certification capabilities.
• Evaluate design alternatives and document architecture decisions, risks, assumptions, controls, and integration dependencies.
• Design and implement identity lifecycle workflows that automate account creation, modification, termination, birthright access, role-based access, and policy-driven provisioning.
• Ensure workflow requirements are testable, auditable, and aligned to enterprise identity, regulatory, and cybersecurity standards.
• Create and maintain technical requirements, reference architectures, interface designs, workflow specifications, and acceptance criteria for IGA capabilities, including ServiceNow integrations, access provisioning, non-human identity lifecycle management, and access certification processes.
• Develop scalable integration patterns and automation for access requests, approvals, fulfillment, revocation, and certification outcomes across IGA, ServiceNow, authoritative sources, and target systems. Advance reusable designs that improve control effectiveness, audit readiness, and secure access governance.
• Serve as a technical authority for IGA solution design across application owners, product teams, cybersecurity, audit, and compliance stakeholders.
• Guide adoption of JML, access provisioning, non-human identity governance, ServiceNow integration, and access certification practices aligned to enterprise strategy and control requirements.

Qualifications

What’s needed to succeed (Minimum Qualifications)

• Bachelor's degree required, STEM field preferred.
• 3+ years of relevant experience.
• Advanced knowledge of enterprise IAM and IGA, including application onboarding, identity lifecycle management, access provisioning, user access reviews, least privilege, role-based access control, and access governance.
• Experience implementing or maintaining, engineering, and/or architecting modern IGA platforms such as Saviynt, SailPoint, or comparable solutions.
• Direct experience engineering and architecting solutions within Saviynt.
• Ability to design, build, test, and troubleshoot integrations using APIs, web services, files, databases, directories, cloud services, and other application interfaces.
• Ability to define technical requirements, architecture diagrams, interface designs, solution patterns, threat models, decision records, test evidence, runbooks, and support procedures.
• Experience with automation, scripting, source control, deployment pipelines, monitoring, testing, change management, and reliability practices across non-production and production environments.
• Strong problem-solving, critical-thinking, documentation, relationship-building, and written and verbal communication skills, with the ability to explain complex technical and risk topics to technical and non-technical stakeholders.
• Ability to work independently and collaboratively, prioritize work against enterprise strategy, build consensus across diverse priorities, and drive outcomes without direct supervisory authority.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications)

• Master's degree in Cybersecurity, Risk Management, Computer Science.
• Certifications like CISA, CISM, CISSP.
• Knowledge of security, privacy, and compliance frameworks, including NIST, ISO, OWASP, SOX, PCI, FAA, GDPR, and PII obligations.
• Experience with EIAM tools and platforms such as Delinea, Entra, Active Directory, Oracle Access Manager, SailPoint, Saviynt, and related identity technologies.
• Knowledge of secure development principles, authentication protocols, encryption, common vulnerabilities, application risk assessment, and security testing concepts.
• Understanding of cloud and conventional infrastructure, web applications, network and application protocols, DevOps, CI/CD automation, and secure system integration.
• Experience integrating secure development and identity governance practices into agile or waterfall delivery models and influencing architecture and engineering outcomes in a large enterprise.

The base pay range for this role is $112,480.00 to $146,540.00.

Job Posting Expiration: 10/30/2026