Senior Change Manager

Southern Arizona Legal Aid Inc.; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading university is seeking a Senior Change Manager to drive change management initiatives across its project portfolio. This role requires collaborating with project managers to develop strategies for successful adoption of changes, managing training efforts, and communication planning to enhance stakeholder engagement. Candidates should hold a Bachelor's degree, have substantial experience in change management principles, and demonstrate excellent communication skills. The position offers the flexibility of remote work in a supportive educational environment.

Qualifications

• Bachelor's degree required; Master's preferred.
• Minimum of 3 years related experience required.
• Knowledge of change management methodologies expected.

Responsibilities

• Lead change management activities for various university projects.
• Manage training needs and deliver change management training programs.
• Support communication efforts and stakeholder engagement.

Skills

Change management principles

Project management

Communication skills

Analytical skills

Education

Bachelor's degree

Master's degree

Job description

Remote
Full time
R-0000000503

Position Title

Senior Change Manager

Employee Type

Regular

Office/Department

Project Management Office

Work Environment

Remote

Position Duties

The Senior Change Manager is part of the Program Management Office, which reports to the President's Office. This position leads change management activities across the University project portfolio in coordination with project managers. Under the leadership of the director and assistant director of the program management office, is responsible for developing and implementing change management strategies to ensure the successful adoption of operational, technical, and procedural changes. Supports communication efforts and analyzes change impact. Leads, coordinates, and assesses training needs. Researches, designs, develops, and delivers change management training programs as necessary to support broader understanding of change management and especially as these principles relate to strategic initiatives. Coordinates the work of subject matter experts to complete projects and initiatives that are significant in cost, scope and impact. Refines, implements, and champions the methodologies, processes and practices established by the Program Management Office.

Essential Functions

Lead change management activities for operational, technical, and procedural changes with varying levels of impact and complexity across entire university. Work with project managers to analyze and understand change impact of projects and other initiatives. Analyze current and desired future state. Define scope/scale of change. Identify key stakeholders, assess change readiness and impact, create change strategies to ensure successful adoption. Identify and manage anticipated and persistent resistance. Tailor change plans and mitigation strategies based on stakeholder and impact analysis. Support and engage senior leaders. Develop comprehensive engagement plans that strategically align communication and training, for change management activities across the university.

Manage training efforts. Complete needs assessments based on implementation of new programs. Document training needs for various projects and initiatives. Determine training approach; curate existing training materials provided by vendors or create custom training materials as needed. Work with subject matter experts to understand new initiatives and create appropriate training programs. Develop well written content, efficiently communicate material to the end-user, and effectively manage time allocated for training. Produce training schedules, agendas, and course content according to project objectives. Schedule and manage training delivery. Train various levels of management and staff. Collect feedback to assess training effectiveness and revise.

Support the communication activities of the Program Management Office. Collaborate with project managers and stakeholders on development of communications plans across all projects. Design and develop communications for a variety of channels including email, newsletters, websites, meetings, etc. Engage stakeholders to understand needs, concerns, expectations and solicit feedback. Provide direct and individualized support to employees, prepare and equip them to adopt and use changes to business processes, system and technology, job roles, and organization structures.

Lead planning and/or implementation of projects. Plan, organize, and manage projects for successful delivery of objectives, on time and within budget. Facilitate the definition of project missions, goals, tasks, and resource requirements. Initiate, engage, and motivate cross-functional teams to deliver results. Acts as a liaison across all areas to ensure effective and efficient goals, scope, progress, and completion of projects. Participate in the design and/or testing phases. Resolve or assist in the resolution of conflicts within and between projects or functional areas and develop methods to monitor project or area progress.

Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Education Required
Bachelor's degree

Education Preferred
Master's degree

Other Professional Licensures
PMP certification preferred, Prosci certification preferred

Work Experience
3 - 5 years

Describe Required Experience
Minimum of 3 years related experience required. Experience with and knowledge of change management principles, methodologies, tools. Experience with design and delivery of technology training. Experience successfully managing various projects. Outstanding grasp of information technology concepts and processes. Higher education experience preferred.

Required Knowledge, Skills and Abilities
Experience with and knowledge of change management principles, methodologies, tools. Experience with design and delivery of technology training. Experience successfully managing various projects. Outstanding grasp of information technology concepts and processes. Higher education experience preferred. Exceptional written and verbal communications skills. Exceptional active listening skills. Ability to clearly communicate messages to a variety of audiences. Demonstrated aptitude for effective leadership. Technical aptitude. Able to quickly learn and understand new technologies. Strong analytical and problem-solving skills. Ability to resolve conflicting situations. Attention to detail and personal emphasis on quality and accuracy. Excellent presentation skills. Ability to forge strong positive working relationships. Must be able to support the University's goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education.

Physical/Environmental Demands
Office environment/no specific or unusual physical or environmental demands.

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.

University Description

Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola’s beautiful, historic Evergreen campus is located in Baltimore. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.

Diversity Statement

Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.

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Human Resources

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