Senior Change Management Specialist

Navy Federal Credit Union; Vienna (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Navy Federal Credit Union is seeking a seasoned Change Management professional to drive strategic change initiatives across multiple business units. You will plan and implement change strategies, assess readiness, and mentor teams to ensure successful adoption of new processes and tools.

Key responsibilities include leading messaging alignment with communications, conducting readiness assessments, and delivering Prosci-based training to stakeholders at all levels.

Qualifications

• 5+ years of experience in change management or related field.
• Complete knowledge and understanding of business area/specialization.
• Strategic communication.
• Executive stakeholder management.
• Change risk mitigation.
• Coaching and mentoring.
• Cross-functional collaboration.
• Advanced knowledge of change frameworks (e.g., ADKAR, Kotter).
• Strong leadership and influence skills.
• Experience managing change in large-scale initiatives.
• Advanced stakeholder influence techniques.
• Experience with AI-enabled change tools.
• Bachelor’s Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience.

Responsibilities

• Lead development of change strategies and plans.
• Collaborate with enterprise communications to align messaging.
• Conduct change readiness and adoption assessments.
• Mentor junior team members.
• Lead change retrospectives and lessons learned sessions.
• Collaborate with HR, Communications, and PMO teams.
• Drive alignment across business units and stakeholder readiness.
• Deliver Prosci-based trainings to internal stakeholders.
• May perform other duties as assigned.

Skills

Change management

Strategic communication

Executive stakeholder mgmt

Change risk mitigation

Coaching & mentoring

Cross-functional collaboration

ADKAR & Kotter

Leadership & influence

AI-enabled change tools

Large-scale change

Education

Bachelor’s Degree in Business, Communications, Organizational Development, or related field

Master’s Degree or MBA

Prosci certification or equivalent

Job description

Overview

Facilitate organizational transformation by effectively planning, implementing, and sustaining change initiatives that align with business objectives. Evaluate the impacts of change, develop comprehensive communication and training strategies, and engage with stakeholders across all levels. Ensure seamless transitions and foster the successful adoption of new processes, systems, or structures. Lead change management efforts for complex projects and strategic initiatives, applying advanced frameworks and influencing stakeholder alignment.

Responsibilities

• Lead development of change strategies and plans.
• Collaborate with enterprise communications partners to align executive messaging with change strategies or key messaging.
• Conduct change readiness and adoption assessments.
• Mentor junior team members.
• Lead change retrospectives and lessons learned sessions.
• Collaborate with HR, Communications, and PMO teams.
• Drive alignment across multi business units and ensure change strategies support enterprise priorities and stakeholder readiness
• Deliver change management presentations and Prosci-based training to internal stakeholders to support skill building for project teams, leaders, and front-line employees.
• May perform other duties as assigned

Qualifications

• 5+ years of experience in change management or related field.
• Complete knowledge and understanding of business area/specialization.
• Strategic communication.
• Executive stakeholder management.
• Change risk mitigation.
• Coaching and mentoring.
• Cross-functional collaboration.
• Advanced knowledge of change frameworks (e.g., ADKAR, Kotter).
• Strong leadership and influence skills.
• Experience managing change in large-scale initiatives.
• Advanced stakeholder influence techniques.
• Experience with AI-enabled change tools.
• Bachelor’s Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience.

Desired Qualifications

• Master’s Degree or MBA.
• Prosci or equivalent certification.

Additional Information

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.