Senior Change & Communications Lead, Digital Products

BNO Inc.; Atlanta (GA); On-site; USD 89,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision insurance

Retirement contributions

Paid parental leave

Paid time off

Job summary

Boston Consulting Group seeks a Change Management and Communications professional to support internal marketing, communications and change initiatives focused on digital workforce experiences. You will partner with agile product teams to shape how BCG employees adopt new digital tools and processes.

The role emphasizes stakeholder engagement, training, and measurement of adoption, with opportunities to contribute to behavioral science-driven strategies within a collaborative, global team.

Qualifications

• 4-6 years of experience in a dedicated change management role (consulting and/or project management-based experience a significant plus)
• Change management certification a plus
• Experience operating in an agile operating model preferred
• Exposure to behavioural science or related disciplines, with interest in developing expertise further
• Excellent verbal and written communication. Fluent in English (writing, reading, speaking)
• University degree with demonstrated high academic achievement preferred
• Experience or passion for structuring and solving complex problems

Responsibilities

• Execute change strategies for digital products, focused on driving adoption
• Conduct stakeholder assessments and develop engagement plans to address risks
• Conduct change impact assessments, identify risks to delivery/adoption and mitigation activities
• Develop and deliver strategic user-framed communication plans
• Write, review, and send user framed communications & content
• Develop training & enablement approaches & content
• Track change management & behavioral KPIs and metrics
• Engage with agile squads to understand roadmaps
• Proactively identify upcoming change & behaviors needed to support roadmaps
• Coordinate across multiple workstreams with cross-functional teams
• Collaborate with cross-functional teams, designers and vendors to facilitate change activities
• Supporting the integration of behavioral science into change management strategies

Skills

Change management

Stakeholder management

Agile collaboration

Communication planning

Training & enablement

Behavioral science

Education

University degree

Job description

Locations: Atlanta | Boston

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

We are seeking a candidate to join our Change Management and Communications Center of Expertise (CoE) to support product portfolios focused on delivering our digital workforce experience to employees. This role brings change management knowledge and experience collaborating with agile product delivery teams. You will collaborate with a team of specialized experts to shape how BCG employees work, make decisions, and adopt digital products. You will partner with other change managers & specialists in the CoE to identify, use and contribute to best practices and lessons learned. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.

You are good at

• Executing change strategies & approaches for digital products, focused on driving and embedding the key behaviors that drive adoption
• Key change management behaviours including:
  
  • Conducting stakeholder assessments and developing engagement plans to address and mitigate risks
  • Conducting change impact assessments, identifying risks to delivery/adoption and creating practical and actionable mitigation activities
  • Developing and delivering strategic user framed communication plans
  • Write, review, and send user framed communications & content
  • Developing training & enablement approaches & content
  • Track change management & behavioral KPIs and metrics
• Engage with agile squads to understand roadmaps.
• Proactively identify and clearly articulate upcoming change & behaviors needed to support the roadmaps.
• Manage stakeholder expectations while working across multiple workstreams
• Collaborate with cross-functional teams, designers and vendors to facilitate change activities
• Supporting the integration of behavioral science into change management strategies

What You'll Bring

• 4-6 years of experience in a dedicated change management role (consulting and/or project management-based experience a significant plus)
• Change management certification a plus
• Experience operating in an agile operating model preferred
• Exposure to behavioural science or related disciplines, with interest in developing expertise further
• Excellent verbal and written communication. Fluent in English (writing, reading, speaking)
• University degree with demonstrated high academic achievement preferred
• Experience or passion for structuring and solving complex problems

Who You'll Work With

• Product Portfolio Leads
• Product Owners
• Product GTM, Change and Enablement CoE members
• BCG consulting teams
• BCG functional leadership

Additional info

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role begins at $89,000 in our lowest cost US region and goes up to $124,330 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process.

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children

• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs

• Dental coverage, including up to $5,000 in orthodontia benefits

• Vision insurance with coverage for both glasses and contact lenses annually

• Reimbursement for gym memberships and other fitness activities

• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan

• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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