Senior Certified Pharmacy Technician

Walgreens; Saint Clair Shores (MI); On-site; USD 31,000 - 45,000; Full time

Job summary

A leading company in the healthcare industry is seeking a Certified Pharmacy Technician for its Saint Clair Shores location. The successful candidate will assist pharmacists in daily operations, engage customers effectively, and ensure compliance with all regulations. Ideal candidates will possess PTCB certification and have a strong focus on customer service.

Qualifications

• Earns and maintains PTCB certification.
• One year of relevant work experience required.
• Fluency in English necessary.

Responsibilities

• Assist pharmacists in daily pharmacy operations.
• Engage and assist customers with products and services.
• Maintain accurate records of patient and drug information.

Skills

Customer Service

Attention to Detail

Communication

Education

PTCB Certification

One year of work experience as a pharmacy technician

Tools

Pharmacy Systems

Job description

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.

Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

Models and delivers a distinctive and delightful customer experience.

Job Responsibilities / Tasks

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with most valuable customers.

Operations

• Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
• May assist pharmacist in administering clinical services including the collection and proper labeling of blood / urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
• Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated PTCB training program and / or state required certification / registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.
• Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications

• PTCB or ExCPT certification (except in Puerto Rico)
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

• Prefer to have prior work experience with Walgreens.
• Prefer good math skills (counting, measuring and weighing medications).
• Prefer basic level PC skills (for example : start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and / or access information on-line).
• Prefer the knowledge of store inventory control.

We will consider employment of qualified applicants with arrest and conviction records.

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Certified Pharmacy Technician • Saint Clair Shores, MI, US