Senior Center Director

Area Agency on Aging of Northwest Arkansas; Bentonville (AR); On-site; USD 42,000 - 66,000; Full time

Job summary

Area Agency on Aging of Northwest Arkansas seeks a Senior Center Director to oversee daily operations, staff, and volunteers at the Center. The role emphasizes healthy programs, budgeting, and regulatory compliance, with a focus on serving elderly residents in the community.

The position requires hands-on leadership in supervising staff, coordinating volunteers, ensuring safety standards, and driving program activities, including transportation and meal services.

Qualifications

• Two years of related work experience or equivalent education required.
• Maintain First Aid Certification.
• Maintain ServSafe Food Protection Manager Certification.
• Complete drivers training within one year and maintain refresher every three years.
• Maintain clear Criminal Record status.

Responsibilities

• Promote goodwill and cordiality to the public and maintain a hospitable atmosphere at the Center.
• Ensure compliance with health, sanitary, and safety regulations.
• Supervise personnel and approve leave; provide training as needed.
• Coordinate and maximize use of volunteers; plan recognition and awards.
• Publicize hours of operation and ensure staff coverage during scheduled hours.
• Monitor kitchen operations, inventory, menus, and food safety procedures.
• Oversee transportation operations and vehicle maintenance; supervise drivers.
• Maintain budgetary control and recommend expenditures within constraints.
• Plan activities for clients and promote Site Council activities and events.
• Organize and conduct fund-raising events to meet income goals.
• Complete required daily records and submit reports as scheduled.
• Promote information and referral services to all elderly residents.
• Attend staff meetings and training; perform other duties as assigned.

Skills

Management experience

Food service

Gerontology

First Aid Certification

ServSafe Certification

Drivers training

Criminal background status

Tools

10-key calculator

Job description

The SENIOR CENTER DIRECTOR is directly supervised by the DIRECTOR OF SENIOR SERVICES. Promotes goodwill and cordiality to the public; enforces all applicable health, sanitary and safety regulations; supervises personnel; coordinates and maximizes use of volunteers; ensures hours of operation are followed; monitors kitchen operations; monitors transportation operations; maintains budgetary control; plans activities for clients; organizes and promotes fund-raising events; completes required daily records and submits reports as scheduled; conducts outreach for new clients; promotes information and referral services to all elderly residents in community; performs other duties as assigned.

JOB DUTIES AND RESPONSIBILITIES:

• PROMOTES GOODWILL AND CORDIALITY TO THE PUBLIC: encourages goodwill through good public relations with local officials, citizens and merchants; maintains a warm, hospitable and courteous atmosphere in the Center; keeps public apprized of services available; and assures good relations among Center staff members.
• ENFORCES ALL APPLICABLE HEALTH, SANITARY, AND SAFETY REGULATIONS: ensures compliance with regulations governing program operation; provides information to Center staff members on appropriate regulations as needed.
• SUPERVISES PERSONNEL: oversees personnel assigned to center to ensure duties are sufficiently performed; plans and approves employee leave time following guidelines in Personnel Procedures; provides necessary training or recommends training needs to DIRECTOR of SENIOR SERVICES; assures proper care of equipment and facility; evaluates the performance of staff members annually.
• COORDINATES AND MAXIMIZES USE OF VOLUNTEERS: develops source of volunteers in community; provides any necessary training; plans recognition and awards for volunteers.
• ENSURES HOURS OF OPERATION ARE FOLLOWED: publicizes hours of operation by posting in Center and notifying clients; ensures staff members are present during scheduled work hours; ensures inclement weather policy is followed.
• MONITORS KITCHEN OPERATIONS: assists Food Service Manager in planning food and supply purchases; ensures maximum utilization of raw food and supplies; maintains accurate ongoing inventories; eliminates pilfering of food and supplies through inventory controls; ensures proper menus are followed according to schedule; notifies the DIRECTOR of SENIOR SERVICES of menu deviations; enforces portion control and food temperature regulations; monitors proper packaging and delivery of Home-Delivered Meals; ensures proper storage of food and supplies; hires replacement labor personnel on temporary basis as needed; assumes kitchen duties during staff absence when necessary.
• MONITORS TRANSPORTATION OPERATIONS: assures maximum ridership at minimum mileage for each route; remains knowledgeable of all routes; enforces pre-trip checks and post trip cleaning of vans by drivers; notifies DIRECTOR of SENIOR SERVICES of needed repairs and makes recommendations; enforces policies for maintenance and repair of vehicles; ensures proper maintenance and repair of vehicles; ensures proper maintenance records are maintained; hires replacement drivers on temporary basis as needed; assumes driving duties during staff absence when necessary.
• MAINTAINS BUDGETARY CONTROL FOR SENIOR CENTER: monitors purchases and expenditures; recommends building improvements, repairs and equipment purchases based on need and budget constraints; enforces Project Income Policy and Procedures.
• PLANS ACTIVITIES FOR CLIENTS: promotes an active Site Council; and enforces Site Council rules; organizes, promotes and conducts regularly scheduled activities (i.e., arts and crafts, excursions, sports, games, music, dramatics, etc.); posts and notifies local media of monthly schedule of activities; encourages participation in annual events such as Regional and State Senior Games.
• ORGANIZE AND PROMOTE FUND-RAISING EVENTS. Will provide and conduct fund raising events as needed to reach annual Project Income goals.
• COMPLETES REQUIRED DAILY RECORDS AND SUBMITS REPORTS AS SCHEDULED: keeps records containing accurate information; submits reports and billing information to meet deadlines.
• PROMOTES INFORMATION AND REFERRAL SERVICES TO ALL ELDERLY RESIDENTS IN COMMUNITY.
• WILL ATTEND ALL STAFF MEETINGS AND TRAINING AS REQUIRED.
• PERFORMS OTHER DUTIES AS ASSIGNED: Other reasonable related duties as needed to ensure proper operation of the Senior Center.
• Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

WORKING CONDITIONS:

The physical working environment requires the employee to work both inside and outside in heat/cold, wet/humid and dry conditions; with possible travel in all weather conditions.

Employee may be requested to work overtime and weekends for special program events.

JOB CLASSIFICATION: Full-time - Hourly
The Area Agency on Aging of Northwest Arkansas is an Equal Opportunity Provider and Employer (EEO Employer/M/F/Vet/Disabled/AA)

Basic Qualifications

• Experience in management, food service, or gerontology, typically gained through at least two years of related work. Equivalent combinations of education and experience may be approved by the Executive Director if consistent with program regulations and requirements.
• Maintain First Aid Certification.
• Maintain current ServSafe Food Protection Manager Certification.
  Complete drivers training within one year of employment and maintain a refresher course every three years.
• Maintain clear Criminal Record status.

KNOWLEDGE, ABILITIES, SKILLS:

• Knowledge of community, civic groups, and local government
• Knowledge of business math
• Ability to speak, read, write, and understand English
• Ability to operate a 10-key calculator
• Ability to raise funds
• Ability to supervise and manage people
• Ability to plan and set goals
• Ability to make decisions
• Ability to plan activities
• Ability to communicate with employees, supervisors and other contacts verbally and/or in writing
• Ability to understand and follow complicated verbal and written instructions, guidelines, policies and procedures
• Ability to handle stressful situations
• Ability to complete complex paperwork/forms required to document time and work completed
• Ability to make decisions and do problem solving
• Ability to maintain an acceptable attendance pattern
• Ability to do multi-tasking with minimal errors
• Ability to stand or sit for long periods of time
• Ability to grasp, reach, bend, stoop, kneel, squat, climb and move about freely
• Ability to travel both short and long distances
• Ability to move objects weighing up to 25 pounds from one place to another
• Ability to work with minimal supervision
• Ability to work as a team member
• Ability to perform duties in accordance with safety guidelines