Senior CBMS Help Desk Technician (Remote Eligible)

State of Colorado; Denver (CO); On-site; USD 65,000 - 85,000; Full time

Job summary

State of Colorado, through the Office of Economic Security (OST), seeks a dedicated support technician to assist county and state users of the CBMS data system for SNAP, Colorado Works, and Adult Financial programs. The role emphasizes policy-driven, rule-based technical assistance and collaboration with policy staff.

The position requires handling inquiries, testing changes, and documenting defects while advancing system usability and reliability within a state-wide framework.

Qualifications

• Six years of experience in Human Services with confidential data handling.
• Strong written and verbal communication skills.
• Familiarity with CBMS, SNAP, TANF, and Adult Financial programs.

Responsibilities

• Provide technical assistance to county and state users regarding CBMS functionality.
• Perform testing and diagnosis of CBMS issues and propose data-driven improvements.
• Coordinate with policy staff to align system enhancements with program rules.

Skills

CBMS Navigation

CDHS policy knowledge

Data systems troubleshooting

Help desk ticketing

Microsoft Office & Google Workspace

Communication skills

Tools

CBMS data system

SNAP program knowledge

Job description

State of Colorado, through the Office of Economic Security (OST), seeks a dedicated support technician to assist county and state users of the CBMS data system for SNAP, Colorado Works, and Adult Financial programs. The role emphasizes policy-driven, rule-based technical assistance and collaboration with policy staff.

The position requires handling inquiries, testing changes, and documenting defects while advancing system usability and reliability within a state-wide framework.