Senior Catering Operations Manager

1001 Walt Disney Parks and Resorts U.S., Inc.; Bay Lake (FL); On-site; USD 121,000 - 162,000; Full time

Benefits offered by this job

Bonus potential

Job summary

1001 Walt Disney Parks and Resorts U.S., Inc. is seeking a Manager of Catering Operations to lead Front of House catering across WDW Resorts, parks, water parks and Disney Springs.

You will manage a diverse team of Cast Members and coordinate with Culinary, Event Services, Sales, and Marketing to deliver exceptional, scalable catering events. The role emphasizes leadership development, client relationship building, and driving revenue while maintaining Disney quality standards and safety

Qualifications

• Minimum 7 years of leadership experience in Catering, Conventions, or related event/F&B roles.
• Proven, inspirational leader with experience developing and succession planning a high-performing team of both salaried and hourly Cast Members.
• Ability to optimize financial performance through efficient and effective allocation of labor and other expense resources to deliver outstanding service and event execution.
• Strong understanding of F&B catering logistics, menu design, food and beverage quality assurance, safety, food safety, and sanitation.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee and manage all aspects of Front of House catering operations across Walt Disney World Resorts, theme parks, water parks, and Disney Springs.
• Lead a team dedicated to delivering exceptional service and creating memorable guest experiences.
• Develop and mentor direct reports through regular coaching, feedback, and career development conversations, building a strong bench of future leaders.
• Develop and maintain strong client relationships, ensuring their needs and expectations are consistently met and exceeded.
• Partner closely with Culinary, Event Services, Sales, and Marketing to plan, organize, and execute catering events of varying sizes and themes.

Job description

1001 Walt Disney Parks and Resorts U.S., Inc. is seeking a Manager of Catering Operations to lead Front of House catering across WDW Resorts, parks, water parks and Disney Springs.

You will manage a diverse team of Cast Members and coordinate with Culinary, Event Services, Sales, and Marketing to deliver exceptional, scalable catering events. The role emphasizes leadership development, client relationship building, and driving revenue while maintaining Disney quality standards and safety