Senior Case Manager (Scattered Site)

The Bridge; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental plans

Vision plans

Flexible spending accounts

Job summary

The Bridge in the Bronx is seeking a Senior Case Manager (Scattered Site) to provide supportive housing services to formerly homeless adults living in scattered-site apartments throughout the Bronx. You will conduct field visits, complete documentation promptly, and collaborate with clinicians and external providers to coordinate care.

The role requires a Bachelor’s degree with relevant experience and experience in mental health and crisis intervention; strong time management, resilience, and

Qualifications

• Bachelor's Degree Required with relevant experience.
• Experience working with mental health, crisis intervention, and managing trauma-triggered behavior.
• Excellent time management skills; stress-resistant, flexible; team player; open to feedback; creative; exceptional organizational skills; willingness to perform CPR/First Aid/AED/CPI/Naloxone.
• Preferred knowledge of AWARDS.

Responsibilities

• Deliver comprehensive case management services including housing assistance and service referrals.
• Coordinate with external providers and perform client assessments.
• Conduct fieldwork in clients' apartments and in community settings.
• Ensure timely completion of case notes within 48 hours.
• Provide crisis intervention when needed using de-escalation techniques.
• Report incidents and maintain census and documentation.

Skills

Mental health experience

Crisis intervention

Trauma-informed care

Time management

Stress resilience

Team player

Flexible

Feedback oriented

Creativity

Organizational skills

CPR/First Aid/AED/CPI/Naloxone

AWARDS knowledge

Education

Bachelor's degree

Job description

Job Title: Senior Case Manager (Scattered Site)

Educational Requirements: Bachelor's Degree Required with relevant experience.

Qualifications and Experience: Experience working with mental health, crisis intervention, and managing trauma-triggered behavior. Excellent time management skills; stress-resistant, flexible; team player; open to feedback; creative; exceptional organizational skills; willingness to perform CPR/First Aid/AED/CPI/Naloxone. Preferred knowledge of AWARDS.

Hours: Full-Time, 35 hours per week, Monday-Friday Schedule.

Pay/Salary: $50,000 annually

Scope of Position:

Under the supervision of the Program Coordinator, the Case Manager provides supportive services to formerly homeless adults living in scattered-site apartments throughout the Bronx. The population served includes individuals diagnosed with serious mental illness, seniors, veterans, medically frail individuals, and those with a forensic history. The Case Manager meets individually with clients in their apartments, completes required documentation promptly and in accordance with agency policy, and regularly conducts fieldwork.

Case Manager Job Responsibilities:

• Deliver comprehensive case management services, including housing assistance, service referrals, benefits maintenance, client escorting, assessments, and coordination with external providers
• These services are primarily provided in the client's apartment and in community settings.
• Coordinate with the clinical High-Risk Coordinator to provide case management and interventions.
• Assist in identifying strengths, needs, abilities, and goals, and create related Support Plans in the electronic client records system.
• Use Motivational Interviewing techniques to help clients develop skills needed to maintain housing and develop natural supports.
• Timely completion of case notes (within 48 hours) and other required documentation for every client contact as per agency policy.
• Provide crisis intervention, as necessary, utilizing de-escalation techniques.
• Compliance with requirements, including facilitating appropriate admissions and discharges, maintaining census, documentation, and incident reporting.
• Ability to work with consumers/residents, families, community tenants, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
• Conduct apartment inspections on multiple floors, utilizing stairs. Escort clients throughout the community using public transportation.
• Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with Bridge policy.
• Accounts for consumers, performs diligent searches, and files missing person reports on consumers not accounted for in accordance with policy and procedure.
• Attend staff meetings, supervision, and trainings as required.
• Any other duties as may be assigned, including the potential of supporting other programs within the agency portfolio.

Full-time employees receive a generous benefits package, including:

• Competitive health, vision, and dental plans. Coverage is available for your spouse, domestic partner, and dependents.
• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit, and childcare.
• 403B/TDA Plan
• Tuition Assistance
• Public Service Loan Forgiveness Program qualifying employer
• 3 weeks vacation in first year,10 paid Holidays, 3 Personal Days, 1 Bonus Day