Senior Case Manager RN (Remote)

Highmark Health; Pennsylvania; Hybrid; USD 79,000 - 127,000; Full time

Benefits offered by this job

Remote position

Job summary

Highmark Health in the United States is seeking a Case Manager to provide comprehensive case management services, coordinating care to promote quality outcomes while containing costs. You will assess needs, develop care plans, and collaborate with physicians and providers to ensure access to appropriate services.

The role requires strong clinical knowledge, leadership, and advocacy, with experience in health insurance settings and a commitment to cultural competency and compliant practice.

Qualifications

• Clinical assessment and care planning expertise.
• Strong leadership and advocacy capabilities.
• Experience with health insurance or managed care environments.

Responsibilities

• Manage a caseload of members with complex health needs.
• Develop and implement individualized care plans.
• Coordinate services with physicians and providers.
• Monitor progress and adjust plans to meet goals.
• Advocate and liaise to meet member health care needs.
• Document activities in compliance with policies and standards.

Skills

Clinical assessment

Care planning

Leadership

Negotiation

Advocacy

Microsoft Office

EHR systems

Education

High School / GED

Bachelor's in Nursing

Tools

Electronic Health Records

Case Management Software

Job description

Company : Highmark Inc. Job Description :

JOB SUMMARY

This job is responsible for providing comprehensive case management services to members, ensuring quality, cost-effective care delivery, and promoting optimal health outcomes. The Case Manager assesses member needs, develops and implements care plans, coordinates services, and monitors progress, while containing the cost of health care services. The incumbent will assist in containing the cost of health care services by detecting, resolving and preventing improper utilization of member benefits.

ESSENTIAL RESPONSIBILITIES

Manage a caseload of members with complex health needs, requiring advanced clinical knowledge. Conduct comprehensive assessments and develop complex care plans. Assess members’ health status, needs, and available resources. Develop individualized care plans in collaboration with members, physicians, and other healthcare providers. Implement and coordinate care plans, ensuring access to appropriate services and resources. Monitor member progress toward goals and adjust care plans as needed. Evaluate the effectiveness of interventions and services. Act as an advocate and liaison to meet a member’s individual health care needs by assessing, planning, implementing, coordinating, monitoring and evaluating options and services. This is accomplished by using communication and available resources to promote quality, cost-effective outcomes in accordance with available contract benefits. Work collaboratively and communicate clearly and professionally with physicians, providers, co-workers and other members of the health care team to carry out the established plan of care. Ensure all activities are documented and conducted in compliance with applicable business process requirements, company policies, regulatory requirements and accreditation standards. Provide guidance and mentorship to lower-level Case Managers. Serve as a resource for clinical expertise and problem-solving. Other duties as assigned or requested.

EXPERIENCE

Required 5 years in any combination of clinical, case/utilization management, and/or disease condition management experience, or provider operations and/or health insurance experience. Preferred Specialty specific clinical experience (e.g., Oncology, Transplant, Maternity, NICU, Pediatric) Experience working with the healthcare needs of diverse populations Experience demonstrating understanding of importance of culture competency in addressing targeted populations Advanced training and experience in cognitive behavioral therapy (CBT), motivational interviewing, or dialectical behavior therapy (DBT) .

SKILLS

Expertise in clinical assessment and care planning. Strong leadership and mentoring skills. Excellent negotiation and advocacy skills. Proficiency in using Microsoft suite of applications, case management software and electronic health records. Strong understanding of healthcare systems and case management principles.

EDUCATION

Required High School/GED Preferred Bachelors in Nursing.

LICENSES or CERTIFICATIONS

Required Current State RN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC) Certified Case Manager (CCM) certification must be obtained within 36 months of hire. Incumbents in the role as of August 2026 are exempt from this requirement. Preferred Certification in clinical area of expertise (e.g., OCN, CPN, CPON, CNN, CCTC, CPHQ).

Language (Other than English): None.

Travel Required: Less than 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-Based or Remote Position Physical work site required Occasionally

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum: $79,300.00 Pay Range Maximum: $127,100.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail] California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.