Senior Case Manager, Escalations & Supply Chain

Xometry; Denver (CO); Hybrid; USD 76,000 - 99,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, and vision insurance

Generous paid time off

Job summary

Xometry is looking for a Case Manager III to handle complex customer and partner issues in the Denver area. This role is crucial in providing effective support and ensuring high customer satisfaction through solution-oriented management of cases. Candidates must have over 5 years of experience in customer support or related fields, excelling in a high growth environment.

The position offers a salary range of $76,000-$99,000 annually along with a comprehensive benefits package, including health insurance, paid time off, and 401(k) matching.

Xometry promotes a diverse work environment and is an equal opportunity employer.

Qualifications

• 5+ years of experience in customer support or case management.
• Proven ability to resolve high-pressure, time-sensitive cases.
• Experienced in supplier management and project management.

Responsibilities

• Manage and resolve complex, high-priority customer and partner cases.
• Coordinate across departments to investigate and resolve issues.
• Monitor case progress and ensure metrics are met.

Skills

Customer Support

Case Management

Project Management

Communication Skills

Negotiation

Education

Bachelor's degree in Business, Engineering, Supply Chain or related field

Tools

Salesforce

Zendesk

Job description

Xometry is looking for a Case Manager III to handle complex customer and partner issues in the Denver area. This role is crucial in providing effective support and ensuring high customer satisfaction through solution-oriented management of cases. Candidates must have over 5 years of experience in customer support or related fields, excelling in a high growth environment.

The position offers a salary range of $76,000-$99,000 annually along with a comprehensive benefits package, including health insurance, paid time off, and 401(k) matching.

Xometry promotes a diverse work environment and is an equal opportunity employer.