Senior Case Manager, Community Program Staten Island

ZipRecruiter; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a compassionate and dedicated individual to provide support and advocacy for victims of crime and abuse. This role involves conducting safety assessments, crisis intervention, and linking clients to essential services. You will work collaboratively with various agencies and community groups to ensure that clients receive the assistance they need. If you are detail-oriented, organized, and passionate about making a difference in the lives of others, this position offers a rewarding opportunity to contribute to a vital cause while developing your professional skills in a supportive environment.

Benefits

Vacation

Sick Time

Holidays

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Life Insurance

Tuition Assistance

Gym Reimbursement

Qualifications

• At least one year of direct service experience in a social service setting.
• Experience with survivors of intimate partner and family violence.

Responsibilities

• Conduct client-centered safety assessments and crisis intervention.
• Advocate for clients for public entitlements and provide referrals.
• Maintain thorough case records and participate in community outreach.

Skills

Sensitivity towards victimization

Respect and compassion

Organizational skills

Communication skills

Interpersonal skills

Leadership skills

Ability to work under pressure

Team player

Education

Bachelor’s degree in Social Work, Psychology, or Human Services

Job description

Essential Job Functions:

1. Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
2. Conduct client-centered safety assessments and risk management planning.
   Provide crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with clients.
3. Advocate for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs, Office of Victims Services compensation, and relocation assistance.
4. Provide information and referrals and facilitate linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs.
5. Assess for and provide emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy.
6. Engage in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills.
7. Maintain thorough and accurate case records and statistics in web-based case management system.
8. Collect client data, test new interventions and track outcomes.
   Participate in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars.
9. Conduct educational presentations and trainings and participate in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics.
10. Work collaboratively with other Safe Horizon programs to facilitate linkages for clients.
    Perform various other duties as determined by supervisor.

Interacts with:

• Safe Horizon staff.
• District Attorney’s Office.
• NYPD.
• Office of Victim Services.
• ACS.
• NYCHA and Section 8 staff.
• Other social service providers.

Knowledge and Skills:

Required:

• Must be sensitive towards and understanding of victimization.
• Must demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse.
• Willingness to participate in a learning community.
• Organized, detail-oriented and solution-focused.
• Ability to work independently and be resourceful.
• Leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to improve processes).
• Team player.
• Strong communication and organizational skills.
• Excellent interpersonal skills.
• Able to work under pressure in a calm and reassuring manner.

Education:

• Bachelor’s degree in a related field (Social Work, Psychology, Human Services, etc.) or equivalent experience.

Experience:

• At least one year of direct service experience in a social service setting is required.
  Experience working with survivors of intimate partner and family violence and other victims of crime.
• Bilingual in English/Spanish, French, Chinese, Arabic, or Korean preferred.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that employment may be terminated at any time, with or without cause or notice. I understand that no oral or written statement by any representative or agent of the organization constitutes a contract of employment.

AmeriCorps, Peace Corps and other service alumni are encouraged to apply.

Technology Statement:

Applicants may need to provide equipment and tools for remote work, such as a computer, internet, and phone. Safe Horizon will discuss and may assist with solutions as needed and agreed upon in advance.

EEO Law and Complaint Filing:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Know Your Rights: Workplace discrimination is illegal.

Hiring Range: $23.62 - $26.58 hourly
Full-time Hours: 35 hours/week
Benefits include: Vacation, Sick Time, Holidays, Medical, Dental, Vision, 403(b), Life Insurance, Flexible Spending Accounts, Tuition Assistance, Commuter Benefits, Gym Reimbursement, Parental Leave, Learning Center