Senior Case Manager, Buckingham

CAMBA, Inc.; New York (NY); On-site; USD 51,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer

Paid time off

Paid holidays

Job summary

CAMBA, Inc. is seeking a Senior Case Manager to support tenants in the Port Richmond/Staten Island area. You will manage intake, assess needs, create living plans, and connect residents with community resources while maintaining confidentiality and compliance with all policies.

You will work with tenants to overcome barriers and assist them in achieving stability, with regular progress updates and referrals to appropriate services. CAMBA offers a comprehensive benefits package.

Qualifications

• Experience working with the Seriously and Persistently Mentally Ill (SPMI) population and/or equivalent experience.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with Federal, State, City and CAMBA security and privacy policies.
• Review documentation establishing tenants’ eligibility for the program and make file copies.
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and families’ needs and periodic re-assessments.
• Prepare initial and periodic revisions of independent living plans with goals.
• Identify community resources and make referrals to services.
• Assist tenants in advocacy and moving toward self-sufficiency.
• Monitor progress via telephone or face-to-face visits and document progress notes.
• Participate in case conferences.
• Provide information for reports.
• Follow-up with tenants and referral organizations.

Skills

SPMI experience

Job description

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000individuals and families each year at our 100locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Buckingham is a historic affordable and supportive housing development with 36 studios for seniors and low-income individuals in the Port Richmond neighborhood of Staten Island. CAMBA provides case management onsite and connects residents to local community services.

Position: Senior Case Manager

Reports To: Senior Program Manager

What Does the Case Manager Do:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Review all documentation establishing tenants’ eligibility for program and make file copies.
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and tenants’ families’ needs and periodic re-assessments.
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals.
• Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA.
• Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self-sufficiency.
• Recommend and implement strategies to persuade tenants to participate more fully in this process.
• Monitor tenants’ progress toward their goals via regularly scheduled telephone contact and/or face-to face visits, and document via progress notes.
• Participate in case conferences.
• Follow-up with tenants and with referral organizations regarding tenant contact and progress with referral organization.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building).
• Act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Schedule appointments for tenant with referral organizations.
• Escort tenants to appointments (educational, medical, social service, etc.)
• Assist tenants in completing applications for benefits and entitlements and may process applications on tenants’ behalf.
• Follow-up with tenants for a period of time after successful completion of their primary goals to assure tenant stability.
• Evaluate actual living conditions of tenants through home visits.
• May prepare marketing materials for the program.
• May prescreen tenants over the telephone for eligibility and may schedule intake appointments.
• Input tenant data and tenant progress information into automated database

Education, Licenses and/or Certifications Required:

Minimum Experiences and Skills Required:

• Experience working with the Seriously and Persistently Mentally Ill (SPMI) population, and/or equivalent experience.

Pre and/or Post Employment Requirements:

• Must be fingerprinted and obtain “Criminal History Check “(CHC) with Justice Center for the Protection of Vulnerable People with Special Needs Ability to maintain fingerprint clearance throughout the duration of employment.
• As a Mandated Reporter, you must immediately report suspected incidents/cases abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at 1-855-373-2122 and complete a CAMBA Incident Report
• Flexible hours may be needed occasionally to provide shift coverage until 8 pm.

Compensation: $51,000-56,500 annually

Status: Full-Time

Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA and CAMBA Housing Ventures are proud to be an Equal Employment Opportunity Employer. We value a diverse & inclusive workforce and do not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, status as an individual with a disability (including pregnancy, childbirth, or related medical conditions), or other applicable legally protected characteristics.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches over 70,000 individuals and families, including over 11,000 youth. Without your support, we cannot continue to create and deliver our programs.