Senior Case Manager

Samaritan Daytop Village, Inc.; New York (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

Samaritan Daytop Village, Inc. is looking for a Senior Case Manager in New York City. The role involves supervising Case Managers, ensuring the smooth operation of case management services, and providing advocacy and counseling for clients. Ideal candidates will have relevant experience and education, particularly in supervising within transitional or shelter programs. A flexible schedule is required to meet the needs of clients and staff.

Qualifications

• At least five (5) years of experience supervising Case Managers.
• Flexibility to work schedules per program needs.
• Experience with diverse backgrounds and socioeconomic conditions.

Responsibilities

• Coordinate and supervise activities of direct reporting staff.
• Manage a case portfolio of approximately 25 clients.
• Conduct periodic reviews of case documentation.
• Provide psycho-education and counseling regarding chemical dependency.

Skills

Supervision of Case Managers

Counseling skills

Knowledge of substance abuse treatment modalities

Cultural competence

Education

High School Diploma or Equivalent

Associates Degree in Human Services

Bachelor’s Degree in Human Services

Job description

Salary: $33.80 per hour

Overview

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and the greater New York Area. Samaritan Daytop Village serves over 33,000 New Yorkers annually within your neighborhoods and communities, so our success depends on those we employ.

Role

Under the general direction of the Assistant Program Director, the Senior Case Manager is responsible as a senior person for ensuring the smooth operation and coordination of all case management services following all program goals, targets, and performance outcomes. Provides case management and advocacy services to an assigned caseload and participates as a member of an interdisciplinary treatment team to facilitate the client recovery/rehabilitation process.

Responsibilities

• Coordinates, guides, and supervises activities of direct reporting staff.
• Provides direct supervision of Case Managers.
• Communicates all aspects of contract requirements to staff.
• Leads and participates in administrative and staff meetings as required.
• Troubleshoots problems and makes decisions in accordance with program policies, procedures, and protocols.
• Monitors clients’ progress toward their goals and documents via progress notes.
• Conducts periodic reviews of all case documentation to ensure accuracy, completeness, and clarity.
• Conducts chart auditing of client files.
• Directly manages a case portfolio of approximately 25 clients. Participates in monitoring therapeutic environment to ensure that behavioral guidelines are followed, a therapeutic milieu is maintained and interpersonal relationships remain positive.
• Provides individual counseling and facilitation of caseload group meetings and other assigned groups.
• Provides psycho‑education and counseling germane to chemical dependency and relapse prevention.
• Administers appropriate behavioral interventions as needed.
• Participates in assessment screenings to determine client needs/preferences; formulates and implements treatment, transition, and discharge/continuing care planning collaboratively with individual clients.
• Attends case conferences and other meetings as scheduled.

Qualifications

• Someone with a High School Diploma or Equivalent with five (5) years of experience preferably supervising Case Managers within transitional/shelter programs or related setting.
• Associates Degree in Human Services or related field with at least two‑three (2‑3) years of experience supervising Case Managers within transitional/shelter programs or related settings.
• Bachelor’s Degree in Human Services with at least one‑two (1‑2) years of experience supervising Case Managers within transitional/shelter programs or related settings.
• Working knowledge of substance abuse treatment modalities and client self‑help/support modalities.
• Available to work a flexible schedule as needed in response to participant and staff needs.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.