Senior Carrier Sales Representative

Matson Logistics, Inc; Downers Grove (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k with employer matching

Paid holidays

PTO plan

Health insurance

Job summary

Matson Logistics, Inc is seeking a Senior Carrier Sales Representative to build and manage carrier relationships, coordinate over-the-road shipments, and collaborate with customers, shippers, sales, and highway carriers to optimize transport solutions.

The role emphasizes negotiation, customer service, and process improvement, with responsibilities spanning load acceptance, carrier vetting, invoicing collaboration, and ensuring accurate data in the TMS and related systems.

Qualifications

• High school diploma or GED required.
• 3+ years of experience in Highway Services Brokerage.
• Strong computer proficiency; working knowledge of Microsoft Office.

Responsibilities

• Assist in training Carrier Sales Representatives and other employees.
• Identify and secure freight carriers via our TMS or independent research.
• Cultivate partnerships with freight carriers to improve capacity and negotiate load arrangements.
• Evaluate market conditions, carrier availability and customer shipping needs to select suitable carriers.
• Identify, develop and implement opportunities for Carrier Sales team improvements.
• Vet carriers as needed and assist team in absence of a member.
• Manage daily load acceptance and input data into Matson's system via web tender, email, fax or phone.
• Coordinate with operations teams to ensure smooth shipment execution and maintain records.
• Determine which accessorial charges can be billed and communicate charges to customers.
• Review and authorize payment of accessorial charges and invoice discrepancies.
• Work with AR and AP to minimize invoicing errors.
• Complete or assist with additional projects as assigned.
• Resolve problems on distressed loads with minimal supervision.

Skills

Truckload knowledge

Brokerage experience

Negotiation

Customer service

Communication

multitasking

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

Position at Matson Logistics, Inc

About Us

Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes and systems work together to deliver superior performance and value to our customers every day. Click here to learn more about us!

About the Role

The Senior Carrier Sales Representative is responsible for building and managing relationships with freight carriers while providing exceptional customer service to both internal and external stakeholders. This role combines sales acumen, negotiation expertise, and a customer-centric approach to ensure smooth and efficient shipment execution. This position Works closely with customers, shippers, sales, and highway carriers to identify, plan, and coordinate over-the-road (OTR) shipments on behalf of ML's customers and prospective customers, by utilizing the most efficient and cost-effective means of transport.

What you'll do:

• Assist in training and motivating Carrier Sales Representatives, and other employees needing to familiarize themselves with Matson Logistics' Highway operations and processes.
• Identify and secure freight carriers, fostering relationships with those listed in our TMS or discovered through independent research.
• Cultivate robust partnerships with freight carriers, enhancing capacity and negotiating load arrangements for Matson's customers/shippers.
• Evaluate market conditions, carrier availability, and customer shipping requirements to select the most suitable carriers for meeting specific shipping needs.
• Identify, develop, implement opportunities for improvement amongst the Carrier Sales team.
• Assist Carrier Sales Representatives team with vetting carriers as needed and any work-related issues in the absence of a team member.
• Manage daily load acceptance and accurate input and edit transaction data, in a timely manner into Matson's system via web tender, email, fax, or phone.
• Work with the various operations teams to ensure smooth shipment execution, monitor carrier performance, and maintain shipment and customer communication records.
• Determine which accessorial charges can be billed and effectively communicate all charges to the customer contacts.
• Review and authorize the payment or nonpayment of accessorial charges, invoice discrepancies, and loss claims.
• Work with AR and AP to minimize errors in customer invoicing and vendor payables.
• Complete or assist with additional projects as assigned.
• Resolve problems on distressed loads with minimal supervisory guidance and intervention.

Other Accountabilities

• Complies with all company rules, policies, and procedures. Works and behaves safely by following all safety rules and regulations.
• Performs any task required to support customer requirements and company g

You have these skills:

• In depth knowledge of truckload and truck brokerage activities and transportation industry.
• Ability to adapt to rapidly changing customer requests and requirements.
• Highly motivated individual, proactive, inquisitive, and solution-oriented.
• Strong ability to plan, prioritize, and manage multiple tasks.
• Ability to manage seasonally heavy workloads.
• The ability to organize people and work processes and manage multiple priorities.
• Strong team player. Must work well with others, including vendors, suppliers, and internal and external customers to achieve common goals.
• Problem analysis and problem resolution at both a strategic and functional level.
• Excellent interpersonal and demonstrated verbal and written communication skills, including excellent telephone skills.
• Must possess and exercise excellent customer service skills at all times.
• Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments.
• Commitment to company values and objectives.

And these qualifications:

• High school diploma or general education degree (GED) required.
• 3+ years of experience in the Highway Services Brokerage field, in a fast-paced service environment.
• Strong computer proficiency. Must possess a working knowledge of Microsoft Office programs or other comparable computer software programs.

Extra credit if you have:

• Four-year degree from college or university in transportation or business is strongly preferred.

Physical Requiremements:

• Lift or move up to 10 pounds; the employee is required to ask for assistance from co-workers or the supervisor/manager when lifting and or moving any object, regardless of weight, where personal injury may occur.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• The noise level in the work environment is usually quiet to moderate

At Matson Logistics, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

The annual salary range is posted for this position in Illinois. The salary offered will depend upon qualifications and other operational considerations.

Matson offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, paid leaves of absence, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death, and dismemberment insurance, prepaid legal services, and adoption assistance. Matson offers a 401k with employer matching and profit sharing, along with 9 paid holidays, 5 sick days and a tiered PTO plan. More information on our benefits can be found here.

#ML

Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.