Senior Carrier Account Representative

Arrive Logistics; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

Life insurance

Disability coverage

Supplemental coverage

Matching 401(k) program

Relocation assistance

Free coffee

On-site parking

Downtown Columbus location

Wellness days

Job summary

Arrive Logistics, a leading transportation and technology company, seeks a Senior Carrier Account Representative in Columbus, OH. You will establish and grow relationships with carrier partners to service customers with best-in-class service.

The role emphasizes market analysis, load negotiation, and collaboration with internal teams to maintain top performance while supporting Arrive’s rapid expansion in North America.

Qualifications

• 2+ years in a Carrier Sales or Brokering role is required.
• Personable, hard-working individuals who go above and beyond for themselves and Arrive.
• Resourcefulness is key—solving complex issues daily with curiosity and solutions-mindedness.
• Strong work ethic and willingness to hustle in a fast-paced industry.
• Ability to build relationships and rapport with external carriers and internal teams.
• Energetic, ambitious team player who thrives on fast decision-making.
• Comfort with taking risks and moving quickly in a dynamic market.

Responsibilities

• Procure freight carriers and develop relationships with carriers listed in our CRM.
• Develop strong carrier partnerships and capacity, arrange or negotiate loads for customers.
• Analyze market conditions, carrier availability, and shipping demands to determine which carriers can best support the customer.
• Collaborate daily with Arrive’s tracking team to provide elite service from pick-up to delivery.
• Maintain outstanding service performance.
• Update tracking boards and engage carriers to manage pre-pick up status.
• Seek opportunities for new and existing customers to use committed capacity.
• Build strong internal relationships with the Business Development team.
• Use industry knowledge to resolve issues efficiently and independently.

Skills

Carrier Sales

Brokering

Relationship building

Negotiation

CRM usage

Tools

CRM

Job description

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board,

Who We Want

Our explosive growth is your opportunity to join our high-energy Carrier Capacity team. We’re looking to hire a Senior Carrier Account Representative with previous third-party logistics experience who is ready to put their expertise to work at the fastest-growing brokerage in the country.

What You’ll Do

As a Senior Carrier Account Representative, your key responsibilities are establishing and growing relationships with carrier partners to service our customers’ needs while providing best-in-class service.

• Procure freight carriers and develop relationships with freight carriers listed within our CRM and / or identified through individual research.
• Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive’s customers/shippers.
• Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs
• Foster a cohesive working relationship with Arrive’s tracking team and engage with them daily to provide elite customer service from pick-up to delivery.
• Maintain outstanding service performance.
• Consistently update tracking boards, connect with freight carriers regularly, and manage pre-pick up status.
• Seek opportunities for new and existing customers to utilize committed capacity.
• Build strong internal relationships with the Business Development team.
• Utilize industry knowledge to resolve issues efficiently and independently.

Qualifications

• 2+ years in a Carrier Sales or Brokering role is required
• We’re looking for personable, hard-working individuals who aren’t afraid to go above and beyond each and every day for themselves and Arrive.
• Resourcefulness is key! We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented.
• A strong work ethic is essential. If you don’t enjoy working hard and hustling through your day, this might not be a good match.
• Building relationships and establishing rapport should come naturally to you. Successful brokers at Arrive will know the importance of establishing strong external AND internal relationships.
• Our work culture is high energy! We need highly motivated individuals to help us reach our goals.
• You should feel comfortable taking risks and making quick decisions! Our industry is fast-paced. Highly ambitious people thrive!

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Park your car for free on site, plus covered parking and electric vehicle charging stations!
• Start your morning with free coffee!
• Work in the wonderful city of Columbus, OH – we are in a convenient location close to downtown and a bunch of great restaurants and breweries!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.