Senior Care Manager - Middletown

988 Lifeline; City of Middletown (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Middletown-based MHA seeks a Senior Care Manager to provide care management to Health Home participants and mentor other care managers. The role emphasizes promoting MHA’s Cultural Equity Policy and Welcoming environment.

Responsibilities include team meetings, CMH assessments, and maintaining electronic records; you will establish community linkages and supervise staff as needed.

Qualifications

• Associates’ Degree in a field related to behavioral health or human services.
• NYS licensure and current registration as a Registered Nurse and a bachelor’s degree.
• Associate’s level education or higher with five years of experience in behavioral health work.
• Credentialed Alcoholism and Substance Abuse Counselor (CASAC) credential.

Responsibilities

• Attend bi-weekly Care Coordination team meetings.
• Attend trainings and meetings relevant to Health Homes.
• Deliver care coordination services for a caseload of 20–40 program participants.
• Complete NYS CMH assessments and reassessments.
• Complete monthly scorecard data collection information.
• Maintain client records electronically through Foothold Technology and FCM Electronic Record Keeping.
• Maintain all client files according to program policies and procedures.
• Establish and maintain linkage with appropriate community agencies and service providers.
• Represent MHA at meetings as necessary.
• Assist with internal audits of participant charts.
• Provide oversight to other care managers in the field, as needed.
• Assist staff during crises and respond to participants in crisis.
• Answer general care management questions and escalate when needed.
• Assist with training/shadowing new staff.
• Review time management strategies with staff.

Skills

Bilingual Spanish / English

Care coordination

Electronic Health Records

Excel

Microsoft Word

Education

Associates’ Degree in child and family studies / related field

NYS RN license and bachelor’s degree

Associate degree or higher with five years in behavioral health

CASAC credential

Tools

Foothold Technology

FCM Electronic Health Records

Job description

Senior Care Manager- Position located in Middletown

Reports to: Care Coordination Program Manager

Job Objectives:

Provide care management to individuals enrolled in the Health Home Care Coordination Program, while also mentoring other care managers within the department.

Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange.

Responsibilities:

• Attend bi-weekly Care Coordination team meetings.
• Attend trainings and meetings relevant to Health Homes.
• Deliver care coordination services as outlined under Health Home Model for Care Coordination for a caseload of between 20-40 program participants.
• Complete New York State Community Mental Health (CMH) assessments and reassessments.
• Complete monthly scorecard data collection information.
• Maintain all client records electronically through Foothold Technology and FCM Electronic Record Keeping.
• Maintain all client files according to program policies and procedures.
• Establish and maintain linkage with appropriate community agencies and service providers.
• Represent MHA at meetings as necessary.
• Assist with internal audits of participant charts.
• Provide oversight to other care managers in the field, as needed.
• Assist staff when program participants may be experiencing a crisis and/or responding to phone calls from participants in crisis.
• Answering general care management and health home questions for staff and ensuring a manager or supervisor is informed if the question or situation is more complex.
• Assisting with training and/or shadowing new care management staff.
• Reviewing time management strategies and deadlines with staff, as needed.

Other Duties:

• In the spirit of teamwork, answer MHA’s main office phone as needed.
• Participate in MHA’s committees as needed.
• Duties outlined above are intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Requirements

Qualifications:

• Associates’ Degree in any of the following: child and family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation/recreation therapy, rehabilitation, social work, sociology, or speech and hearing;

OR

• NYS licensure and current registration as a Registered Nurse and a bachelor’s degree;

OR

• An associate’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses;

OR

• A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).

Experience:

• Two years of experience (a master’s degree in a related field may substitute for one year’s experience) either:
• Providing direct services to persons diagnosed with mental disabilities, developmental disabilities, alcoholism or substance abuse.

OR

• Linking persons who have been diagnosed with mental disabilities, developmental disabilities, alcoholism, or substance abuse to abroad range of services essential to successfully living in a community setting.
• Bilingual Spanish / English preferred.
• Effective written and oral communication skills.
• Experience with Health Homes highly preferred.
• Knowledge of Medicaid procedures highly preferred.
• Experience with Electronic Health Record Program(s) required.
• Experience working with Excel and Microsoft Word preferred.