Senior Business Systems Lead

MedAire, Inc; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Job summary

MedAire, Inc. seeks a Senior Business Systems Analyst to own core business applications, including order management, warehousing, inventory, and logistics. You will handle administration, incident resolution, and ongoing enhancements to improve efficiency.

You will design integrations via APIs and data exchanges, develop SQL reports, and work with business users and vendors to implement solutions that reduce manual work and increase reliability.

Qualifications

• Experience supporting enterprise business applications and integrations.
• Strong SQL development skills and data analysis capabilities.
• Experience working with ERP systems and warehouse/fulfillment environments.

Responsibilities

• Serve as the primary technical owner for core business applications and related processes.
• Provide ongoing administration, troubleshooting, and enhancements.
• Coordinate upgrades, testing, deployments, and changes.
• Develop and maintain data integrations and reports for operations.
• Collaborate with stakeholders to identify automation opportunities and improvements.
• Coordinate with vendors and support partners to resolve issues.

Skills

SQL development

ERP systems experience

APIs & data exchange

Analytical troubleshooting

Stakeholder communication

Vendor coordination

Education

Bachelor's degree in Information Systems

Tools

Microsoft SQL Server

Dynamics GP

SalesPad

ShipCenter

Job description

Position Summary:The Senior Business Systems Analyst is responsible for the support, enhancement, integration, and continuous improvement of MedAire's business-critical applications. This role serves as the primary technical owner for systems supporting order management, warehouse operations, inventory management, fulfillment, logistics, shipping, customer service, and reporting. The position works closely with business stakeholders, vendors, and IT teams to ensure application reliability, resolve complex issues, implement system enhancements, and improve operational efficiency.Primary ResponsibilitiesApplication Support and OwnershipServe as the primary technical owner for assigned business applications and related business processes.Provide ongoing application administration, support, maintenance, troubleshooting, and enhancement.Investigate and resolve complex production issues, system defects, and recurring incidents.Coordinate software upgrades, testing, deployments, and application changes.Ensure application stability, performance, and alignment with business requirements.Systems IntegrationSupport and maintain integrations between internal and third-party applications.Troubleshoot interface failures, data synchronization issues, and integration-related incidents.Develop and maintain API, file-based, and database-driven integrations.Ensure accurate and reliable data flow between ERP, warehouse, fulfillment, shipping, and reporting systems.Reporting and Data ManagementDevelop and maintain reports, queries, dashboards, and data extracts.Create and optimize SQL queries, views, and stored procedures.Support operational reporting and business analysis requirements.Ensure data accuracy and consistency across integrated systems.Business Analysis and Process ImprovementPartner with business stakeholders to understand operational requirements and develop effective technology solutions.Analyze business processes and identify opportunities for automation, efficiency improvements, and system enhancements.Translate business requirements into functional and technical specifications.Participate in project planning, testing, implementation, and user training activities.Vendor and Stakeholder ManagementServe as the technical liaison for application vendors and support partners.Coordinate support requests, issue resolution, software updates, and enhancement activities.Evaluate vendor recommendations and proposed system improvements.Build effective working relationships with business stakeholders and technical partners.Documentation and Knowledge ManagementDevelop and maintain technical documentation, support procedures, process flows, and system diagrams.Document application configurations, integrations, and business workflows.Support knowledge transfer and cross-training activities to reduce operational risk.Promote sustainable support practices and reduced key-person dependency.Key Areas of Ownership Long DescriptionBusiness-critical application supportERP and integrated business applicationsWarehouse management and inventory systemsOrder management, fulfillment, logistics, and shipping applicationsApplication integrations and data exchangeSQL development, reporting, and data managementBusiness requirements and process improvementApplication vendor coordinationTechnical documentation and knowledge transferSuccess MeasuresReliable operation of MedAire's business-critical applications.Timely resolution of production incidents and support requests.Successful implementation of application enhancements, upgrades, and integrations.Positive feedback from business stakeholders.Accurate and complete technical and process documentation.Improved operational efficiency through system enhancements and automation.Reduced key-person dependency through effective knowledge sharing and cross-training.Desired Experience and QualificationsBachelor's degree in Information Systems, Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.Minimum five years of experience supporting enterprise business applications.Strong Microsoft SQL Server experience, including query development, reporting, views, and stored procedures.Experience supporting ERP systems and integrated business applications.Experience supporting warehouse management, inventory management, fulfillment, logistics, shipping, or order management systems.Experience supporting application integrations, APIs, and data exchange processes.Strong analytical, troubleshooting, and problem-solving skills.Experience working directly with business users, operational stakeholders, and third-party vendors.Strong written, verbal, and interpersonal communication skills.Preferred ExperienceMicrosoft Dynamics GPSalesPadShipCenterWarehouse and distribution operationsFulfillment and logistics environmentsThird-party software vendor and support-partner coordinationKey Working RelationshipsIT leadershipBusiness operations and warehouse leadershipFinance and accounting stakeholdersCustomer service and fulfillment teamsApplication vendors and support partnersProject and program managementCybersecurity and infrastructure teamsMedAire is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.