Senior Business Systems Analyst - ServiceNow (Remote)

Freddie Mac; Irvine (CA); Remote; USD 89,000 - 105,000; Full time

Job summary

Freddie Mac is seeking an IT Business Analyst to enhance business processes and facilitate communication between teams. The role requires expertise in ServiceNow and strong problem-solving abilities. Join a collaborative culture that values work-life balance and offers excellent benefits.

Benefits

Comprehensive medical, dental, and vision plans

401(k) Retirement Plan with Employer Match

Generous paid time off

Opportunity for training and development programs

Qualifications

• Minimum of 3 years' experience as an IT Business Analyst.
• Experience with ServiceNow, including implementation and administration.
• Familiarity with Agile methodologies, including Scrum, Scrumban, or Kanban.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements.
• Analyze and optimize current business processes and workflows.
• Lead and participate in testing activities, including user acceptance testing.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Leadership

Job description

Employer Industry: Information Technology Consulting

Why consider this job opportunity:
- Salary up to $105,000 USD
- Comprehensive medical, dental, and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, Health Savings Account, and Life Insurance
- Opportunity for training and development programs
- Collaborative and innovative work culture with a focus on work-life balance
- Generous paid time off to promote employee well-being

What to Expect (Job Responsibilities):
- Collaborate with stakeholders to gather and document business requirements for ServiceNow and other IT-related products
- Analyze and optimize current business processes and workflows, identifying areas for improvement
- Serve as a liaison between business stakeholders and IT teams, ensuring effective communication
- Lead and participate in testing activities, including the creation of test plans and user acceptance testing
- Develop training materials and conduct training sessions for end-users on new systems and processes

What is Required (Qualifications):
- Minimum of 3 years' experience as an IT Business Analyst, focusing on ITSM and Managed Services
- Minimum of 3 years' experience working with ServiceNow, including implementation and administration
- Strong analytical and problem-solving skills to understand complex business processes
- Excellent communication and interpersonal skills to work with diverse stakeholders
- Familiarity with Agile methodologies, including Scrum, Scrumban, or Kanban

How to Stand Out (Preferred Qualifications):
- Knowledge of ITIL best practices and certification (e.g., ITIL Foundation)
- Certification in business analysis (e.g., CBAP, CCBA)
- ServiceNow Certified System Administrator or Implementation Specialist
- Strong leadership, problem-solving, and critical thinking abilities

#InformationTechnology #BusinessAnalysis #ServiceNow #CareerGrowth #DiversityAndInclusion

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