Senior Business Systems Analyst - Order Management

Peterson Technology Partners; Irvine (CA); Hybrid; USD 125,000 - 156,000; Full time

Job summary

Peterson Technology Partners seeks a Senior Business Systems Analyst (Order Management) to bridge business needs and technology solutions in a hybrid Irvine role. You will lead end-to-end Order to Delivery initiatives, spanning order management, fulfillment, shipping, inventory, and delivery execution, with Oracle Fusion ERP as a core platform.

You will collaborate across Commercial, Customer Service, Supply Chain, Operations, Logistics, and IT, drive UAT, test strategy, and ensure solutions

Qualifications

• Proven experience leading end-to-end Order to Delivery initiatives.
• Experience with ERP Order to Delivery modules, including Order Management, Inventory, Shipping, Transportation, and delivery execution.
• Demonstrated ability managing cross-functional requirements and stakeholder alignment.
• Experience leading UAT planning, test strategy, and defect management.

Responsibilities

• Lead end-to-end analysis for the Order to Delivery value stream, partnering with Commercial, Customer Service, Supply Chain, Operations, and IT.
• Elicit and document complex requirements spanning multiple systems and teams.
• Coordinate QA testing and UAT activities and post‑implementation reviews.
• Mentor junior BSA team members and collaborate with Training on end-user material.

Skills

Order to Delivery

ERP systems

UAT planning

Stakeholder communication

Process analysis

Value stream mapping

Leadership

Education

Bachelor's degree in technology/Engineering or Business

Tools

Oracle Fusion ERP

QA testing tools

Job description

Work Arrangement: Hybrid -- The position is expected to be onsite in Irvine three days per week.

Our client is seeking a Senior Business Systems Analyst (Order Management) to join their team. The Senior Business Systems Analyst (Sr BSA) bridges business needs and technology solutions by leading business analysis, process discovery, requirements definition, stakeholder alignment, testing coordination, and deployment readiness for both small and complex initiatives.

This role has a primary focus on Order to Delivery, including order management, order promising, fulfillment, inventory coordination, shipping, transportation, shipment visibility, and delivery execution. In ERP and integrated-platform environments, the Sr BSA applies an end-to-end value stream mindset, partnering across Commercial, Customer Service, Supply Chain, Operations, Logistics, and IT to improve process flow, data quality, system integration, testing readiness, user adoption, and business outcomes across the full Order to Delivery lifecycle.

As a member of the Business Engagement Team, the Sr BSA serves as a key liaison between business partners, Functional BAs, platform teams, developers, vendors, solution architects, and IT leadership to ensure delivered solutions meet business outcomes and enterprise standards.

Major Duties and Responsibilities:

• Each Senior BSA role is aligned to a specific enterprise value stream and is expected to develop strong end-to-end process knowledge, partner closely with business and IT stakeholders, and help ensure requirements, testing, and solutions support efficient, integrated outcomes across the full lifecycle of that value stream.
• The primary focus area for this position is Order to Delivery. You will lead business systems analysis for the end-to-end Order to Delivery value stream, partnering across Commercial, Customer Service, Supply Chain, Operations, and IT to improve order management, fulfillment, shipment visibility, and delivery execution using ERP system like Oracle Fusion.
• Shape Demand: Support and partner in the identification and prioritization of business opportunities / ideas, focusing on long‑term strategic goals. Lead the cultivation and refinement of these business ideas into actionable demands, including comprehensive business cases.
• Process Analysis: Conduct detailed assessments of current business processes using flowcharts and analytical tools to document and help identify gaps, inefficiencies, bottlenecks, and areas for improvement which can be addressed using technology.
• Business Requirements: Lead the elicitation and documentation of complex, cross‑functional business requirements for corporate and strategic priority initiatives.
• Quality Assurance: Ensure business requirements are met by partnering with the QA team in Blackbox testing and leading UAT efforts, including test strategy, planning, execution, and issue resolution. Identify potential risks and develop mitigation strategies to ensure project success. Engage in post‑implementation reviews to identify lessons learned and drive continuous improvement.
• Stakeholder Communication: Facilitate effective communication between business partners, delivery teams, and executive stakeholders.
• Mentoring and Training: Guide less experienced and new BSA team members. Also work with Training and Development to create effective training media and training plans for end users of solutions. Additional responsibilities as assigned.

Education and Experience:

• Bachelor's degree in technology, Engineering, or Business
• 5-10 years of progressively increasing responsibility as a BSA
• Equivalent business experience, with extensive involvement in process analysis, process design and documentation
• Involvement in complex, large scale and high impact projects/platform implementations that add significant business value.
• Demonstrated experience supporting end-to-end Order to Delivery processes, including order management, order promising, fulfillment, inventory coordination, shipping, transportation, and delivery execution.
• Hands‑on experience leading business process analysis, current/future‑state mapping, and value stream optimization initiatives within Order to Delivery.
• Experience of eliciting, documenting, and managing complex requirements that span multiple systems and teams, with a focus on improving flow, visibility, and data quality.
• Experience working with ERP Order to Delivery modules supporting Order Management, Inventory, Shipping, Transportation, and related fulfillment processes strongly preferred.

Knowledge and Skills:

• Demonstrate deep expertise in the end-to-end Order to Delivery (OTD) process, including order capture, order management, fulfillment, shipping, transportation, and delivery execution.
• Ability to perform system and process analysis duties including flow charting and value stream mapping using process and software documentation tools.
• Has direct participation and experience with multiple software platform implementations.
• Strong ability to partner across Commercial, Customer Service, Supply Chain, Operations, and Logistics to translate business needs into integrated, cross‑functional requirements.
• Proven leadership of UAT planning and execution for Order to Delivery solutions, including test strategy, defect management, and business signoff.
• Understanding of upstream and downstream integrations (e.g., CRM, EDI, warehouse management, shipping, and transportation systems) and their impact on the Order to Delivery lifecycle.
• Prior experience with process improvement methodologies and tools (Kaizen, Six Sigma, Green/Black Belt, etc) preferred.
• Understanding data systems, databases, software development life cycle, and information and application architecture.
• Experience leading the development of UAT and QA testing plans and cases. Ability to learn and adapt to new software and technology. Project management skills a plus. Excellent interpersonal skills.

Salary/Rate: $60-$75/HR (depends on experience level). Upon conversion salary: $125,000 - $132,000 (based on experience level) + PTO + benefits.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human‑centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long‑term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI‑assisted interview process and your rights as a candidate.

AI‑Assisted Interview Experience (Pete & Gabi – Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI‑assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job‑related insights
• Streamline communication and scheduling

Please note that:

The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.

The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non‑AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role‑Dependent):

When applying for certain tech jobs, you may participate in:

• A technical interview
• A case study
• A client‑specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate's profile—including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human‑driven.

Your Rights as a Candidate:

At PTP, every candidate has the right to:

Request a non‑AI interview path

Ask how your data is being used

Request access to transcripts or interview recordings

Request deletion of your AI‑recorded interview

Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment:

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We're excited to learn more about you.

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.