Senior Business Systems Analyst- 3PL

Pantherx Specialty Llc; Collierville (TN); Hybrid; USD 90,000 - 125,000; Full time

Job summary

PANTHERx Rare Pharmacy in Collierville, TN is seeking a Senior Business Systems Analyst for our 3PL operations. This role bridges operations, quality, regulatory, IT, and external partners to design, implement, and optimize technology solutions that support our ERP, WMS, and QMS ecosystem.

The ideal candidate brings deep experience with enterprise systems in regulated environments, strong analytical skills, and proven ability to manage vendors and drive continuous improvement.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, Business Analytics, Engineering, or related field.
• Minimum five (5) years of experience supporting business systems in warehousing or regulated environments.
• Experience with ERP, WMS, QMS, or similar systems.
• Experience gathering requirements and translating them into technical solutions.
• Experience managing third-party vendors.

Responsibilities

• Serve as SME for technology applications in the 3PL operation.
• Administer, configure, test, implement, maintain, and optimize ERP, WMS, QMS.
• Lead requirements gathering, testing, UAT, and implementation activities.
• Manage vendor performance, SLAs, contracts, issue resolution, roadmap discussions.
• Develop system documentation, workflows, training materials, SOPs.
• Identify gaps and propose process improvements.
• Deliver end-user training and support.
• Coordinate with IT for cybersecurity and continuity.
• Support audits and customer due diligence on technology systems.
• Collaborate with Operations, Quality, Regulatory, Finance, and IT to translate needs into solutions.
• Coordinate system validation per FDA, GxP, and internal quality requirements.
• Ensure regulatory compliance for pharmaceutical distribution.
• Contribute to strategic initiatives for growth of Specialty Logistics Services.

Skills

Analytical thinking

Troubleshooting

Problem solving

Written communication

Verbal communication

Education

Bachelor's degree in Information Systems / CS / Supply Chain / related

Master's degree in Information Systems / Supply Chain or related

Tools

ERP

WMS

QMS

TMS

Job description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Senior Business Systems Analyst - 3PL

Location: Collierville, TN (Hybrid)

Classification: Exempt
Status: Full-Time

Purpose

At PANTHERx Rare Pharmacy, we are relentlessly focused on improving the lives of patients by delivering innovative solutions across the healthcare supply chain. Reporting to the Third Party Logistics (3PL) Leader, the Senior Business Systems Analyst serves as the technology and business process expert responsible for designing, implementing, and continuously optimizing technology solutions that support PANTHERx's Third Party Logistics service offering.

This role acts as the bridge between operations, quality, regulatory, information technology, and external technology partners to ensure business systems support compliant, scalable, and efficient pharmaceutical distribution activities. The Senior Business Systems Analyst owns the configuration, administration, enhancement, and performance of a specialized SaaS technology ecosystem, including Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), and Quality Management Systems (QMS).

Success in this role requires a combination of technical expertise, analytical problem-solving, operational understanding, vendor management, and a continuous improvement mindset. The ideal candidate thrives in a fast-paced, entrepreneurial environment and proactively identifies opportunities to leverage technology to improve service quality, compliance, efficiency, and business growth.

Responsibilities

• Serve as the primary subject matter expert for all technology applications and supporting infrastructure utilized within the 3PL operation.
• Own the administration, configuration, testing, implementation, maintenance, and optimization of ERP, WMS, QMS, and related technology platforms.
• Lead business process analysis, requirements gathering, testing, validation, user acceptance testing (UAT), and implementation activities for system enhancements and upgrades.
• Serve as the primary point of contact for software and hardware vendors and manage vendor performance, service levels, contract administration, issue resolution, and strategic roadmap discussions.
• Develop and maintain system documentation, workflows, training materials, and standard operating procedures.
• Evaluate system performance, identify gaps and inefficiencies, and recommend process improvements that enhance operational effectiveness and customer experience.
• Deliver end-user training and support to ensure effective adoption and utilization of systems.
• Partner with corporate Information Technology teams to ensure alignment with cybersecurity requirements, infrastructure standards, business continuity practices, and enterprise technology strategies.
• Support audits, inspections, and customer due diligence activities involving technology systems and data integrity controls.
• Partner closely with Operations, Quality, Regulatory, Finance, and IT teams to identify business needs and translate requirements into scalable technology solutions.
• Coordinate and support system validation activities in accordance with applicable FDA, GxP, and internal quality requirements.
• Ensure technology solutions comply with applicable local, state, federal, and customer-specific regulatory requirements governing pharmaceutical distribution.
• Contribute to strategic initiatives supporting the growth and evolution of the Specialty Logistics Services business.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, Business Analytics, Engineering, or a related field. Equivalent combination of education and experience may be considered.
• Minimum five (5) years of experience supporting business systems within a warehousing, logistics, distribution, healthcare, pharmaceutical, or other regulated operational environment.
• Experience administering or supporting enterprise applications such as ERP, WMS, QMS, transportation management systems, or similar operational technologies.
• Experience gathering business requirements and translating them into technical solutions.
• Demonstrated experience managing third-party vendors, consultants, or software providers.
• Strong analytical, troubleshooting, problem-solving, and process improvement skills.
• Ability to collaborate across multiple departments and influence stakeholders without direct authority.
• Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences.
• Experience working with software implementation, system upgrades, testing, and user support activities.
• Proficiency with Microsoft Office applications, particularly Excel and reporting tools.

Preferred Qualifications

• Master's degree in Information Systems, Supply Chain Management, Data Analytics, Healthcare Administration, or a related field.
• 5+ years of experience supporting technology solutions within pharmaceutical, biotechnology, specialty pharmacy, healthcare distribution, or third-party logistics organizations.
• Experience with pharmaceutical wholesale distribution, specialty pharmacy, clinical trial logistics, or healthcare supply chain operations.
• Experience supporting validated systems within FDA-regulated, GxP, GDP, or ISO-compliant environments.
• Hands-on experience with ERP, WMS, and QMS applications.
• Experience participating in software validation activities, including requirements documentation, IQ/OQ/PQ testing, and change control processes.
• Knowledge of DEA, FDA, DSCSA, and pharmaceutical distribution regulations.
• Experience leading cross-functional projects or system implementations.
• Familiarity with data analytics, reporting platforms, business intelligence tools, or workflow automation technologies.
• Professional certifications such as Certified Business Analysis Professional (CBAP), Certified Supply Chain Professional (CSCP), Project Management Professional (PMP), Lean Six Sigma Green Belt or higher

This job functions in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.