Senior Business Systems Analyst- 3PL

PANTHERx Rare Pharmacy; Collierville (TN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid, remote and flexible on-site

Medical, dental, vision

401K with employer matching

Employer-paid life insurance

Short/Long term disability

Employee Assistance Program

Paid time off

Paid holidays

Job summary

PANTHERx Rare Pharmacy, located in Collierville, TN, is seeking a Senior Business Systems Analyst for its 3PL operations. The role bridges operations, quality, regulatory, and IT to implement ERP, WMS, and QMS solutions supporting pharmaceutical distribution.

The ideal candidate has 5+ years in regulated environments, strong requirements gathering and vendor management skills, and a proven ability to drive process improvements and system validations.

Qualifications

• Bachelors degree or equivalent in related field.
• Minimum five years of experience in warehousing, logistics, healthcare, or regulated environments.
• Experience with ERP, WMS, QMS or similar systems.
• Experience gathering requirements and translating them into technical solutions.
• Experience managing third-party vendors or consultants.
• Strong analytical, troubleshooting and communication skills.

Responsibilities

• Serve as SME for technology applications and infrastructure in the 3PL operation.
• Administer ERP, WMS, QMS, and related platforms; lead config, testing, maintenance.
• Lead business process analysis, requirements, testing, UAT, and implementation activities.
• Coordinate with vendors; manage performance, SLAs, contracts, and roadmap discussions.
• Develop and maintain system documentation, workflows and training materials.
• Ensure regulatory compliance and alignment with cybersecurity and QMS standards.
• Provide user training and support for system adoption and utilization.
• Collaborate with IT, Operations, Quality, and Regulatory teams to translate needs into scalable tech solutions.

Skills

ERP/WMS/QMS

Vendor management

Requirements gathering

Analytical skills

Regulatory knowledge

Communication skills

Education

Bachelors degree

Masters preferred

Tools

Microsoft Office

Job description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We Are Seeking Team Members Who

• Are inspired and compassionate problem solvers;
• Produce high quality work;
• Thrive in the excitement of the ever-challenging environment of modern medicine; and
• Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Senior Business Systems Analyst - 3PL

Location: Collierville, TN (Hybrid)

Classification: Exempt

Status: Full-Time

Purpose

At PANTHERx Rare Pharmacy, we are relentlessly focused on improving the lives of patients by delivering innovative solutions across the healthcare supply chain. Reporting to the Third Party Logistics (3PL) Leader, the Senior Business Systems Analyst serves as the technology and business process expert responsible for designing, implementing, and continuously optimizing technology solutions that support PANTHERx's Third Party Logistics service offering. This role acts as the bridge between operations, quality, regulatory, information technology, and external technology partners to ensure business systems support compliant, scalable, and efficient pharmaceutical distribution activities. The Senior Business Systems Analyst owns the configuration, administration, enhancement, and performance of a specialized SaaS technology ecosystem, including Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), and Quality Management Systems (QMS). Success in this role requires a combination of technical expertise, analytical problem-solving, operational understanding, vendor management, and a continuous improvement mindset. The ideal candidate thrives in a fast-paced, entrepreneurial environment and proactively identifies opportunities to leverage technology to improve service quality, compliance, efficiency, and business growth.

Responsibilities

• Serve as the primary subject matter expert for all technology applications and supporting infrastructure utilized within the 3PL operation.
• Own the administration, configuration, testing, implementation, maintenance, and optimization of ERP, WMS, QMS, and related technology platforms.
• Lead business process analysis, requirements gathering, testing, validation, user acceptance testing (UAT), and implementation activities for system enhancements and upgrades.
• Serve as the primary point of contact for software and hardware vendors and manage vendor performance, service levels, contract administration, issue resolution, and strategic roadmap discussions.
• Develop and maintain system documentation, workflows, training materials, and standard operating procedures.
• Evaluate system performance, identify gaps and inefficiencies, and recommend process improvements that enhance operational effectiveness and customer experience.
• Deliver end-user training and support to ensure effective adoption and utilization of systems.
• Partner with corporate Information Technology teams to ensure alignment with cybersecurity requirements, infrastructure standards, business continuity practices, and enterprise technology strategies.
• Support audits, inspections, and customer due diligence activities involving technology systems and data integrity controls.
• Partner closely with Operations, Quality, Regulatory, Finance, and IT teams to identify business needs and translate requirements into scalable technology solutions.
• Coordinate and support system validation activities in accordance with applicable FDA, GxP, and internal quality requirements.
• Ensure technology solutions comply with applicable local, state, federal, and customer-specific regulatory requirements governing pharmaceutical distribution.
• Contribute to strategic initiatives supporting the growth and evolution of the Specialty Logistics Services business.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, Business Analytics, Engineering, or a related field. Equivalent combination of education and experience may be considered.
• Minimum five (5) years of experience supporting business systems within a warehousing, logistics, distribution, healthcare, pharmaceutical, or other regulated operational environment.
• Experience administering or supporting enterprise applications such as ERP, WMS, QMS, transportation management systems, or similar operational technologies.
• Experience gathering business requirements and translating them into technical solutions.
• Demonstrated experience managing third-party vendors, consultants, or software providers.
• Strong analytical, troubleshooting, problem-solving, and process improvement skills.
• Ability to collaborate across multiple departments and influence stakeholders without direct authority.
• Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences.
• Experience working with software implementation, system upgrades, testing, and user support activities.
• Proficiency with Microsoft Office applications, particularly Excel and reporting tools.

Preferred Qualifications

• Master's degree in Information Systems, Supply Chain Management, Data Analytics, Healthcare Administration, or a related field.
• 5+ years of experience supporting technology solutions within pharmaceutical, biotechnology, specialty pharmacy, healthcare distribution, or third-party logistics organizations.
• Experience with pharmaceutical wholesale distribution, specialty pharmacy, clinical trial logistics, or healthcare supply chain operations.
• Experience supporting validated systems within FDA-regulated, GxP, GDP, or ISO-compliant environments.
• Hands-on experience with ERP, WMS, and QMS applications.
• Experience participating in software validation activities, including requirements documentation, IQ/OQ/PQ testing, and change control processes.
• Knowledge of DEA, FDA, DSCSA, and pharmaceutical distribution regulations.
• Experience leading cross-functional projects or system implementations.
• Familiarity with data analytics, reporting platforms, business intelligence tools, or workflow automation technologies.
• Professional certifications such as Certified Business Analysis Professional (CBAP), Certified Supply Chain Professional (CSCP), Project Management Professional (PMP), Lean Six Sigma Green Belt or higher

Work Environment

This job functions in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.