Senior Business Systems Analyst

Jobtailor; New Jersey; On-site; USD 90,000 - 120,000; Full time

Job summary

IQVIA PAAS is seeking a skilled Client Account Management professional to help develop integrated solutions and visualize customer journeys for pharmaceutical programs. You will collaborate with PAAS teams and stakeholders, mentor new team members, and ensure timely program implementation.

The role requires a BA/BS degree and 3–5 years in related roles, with strong communication and documentation skills in a fast-paced environment.

Qualifications

• BA/BS degree or higher is required.
• 3-5 years in account management, technical writing or technical project management.
• Knowledge of the pharmaceutical landscape and copay/patient assistance programs.
• Ability to work in a fast-paced environment and multi-task for multiple clients.
• Ability to visualize and document customer journeys and processes.
• Strong collaboration with internal stakeholders and project teams.
• Ability to maintain detailed, organized documentation and communicate effectively.

Responsibilities

• Assist in the development of integrated/custom solutions for IQVIA PAAS customers.
• Architect and visualize integration points and customer journeys.
• Collaborate with PAAS teams and align key internal stakeholders.
• Assist Client Account Management Team at launch or with high-touch programs.
• Serve as SME on internal IQVIA processes and solutions.
• Mentor and train new Client Account Management team members.
• Collaborate with cross-functional Patient Access and Affordability Solutions teams to support communications and timely program implementation.
• Provide backup support for Team Leads on extended leave.
• Draft and finalize technical content and guides for PAAS program management and monitoring.
• Gather technical content from SMEs to develop polished documentation.

Skills

Account Management

Technical Writing

Project Management

Pharmaceutical Knowledge

Customer Journey Visualization

Education

Bachelor's degree

Job description

• Assist in the development of integrated/custom solutions for IQVIA PAAS customers
• Architect and visualize integration points and customer journeys
• Collaborate with PAAS teams to align key internal stakeholders
• Assist the Client Account Management Team at launch or with high-touch or complex programs
• Serve as a subject matter expert on internal IQVIA processes and solutions
• Mentor and assist in training new Client Account Management team members
• Collaborate with cross-functional Patient Access and Affordability Solutions teams to support communications, deliverable understanding, and timely program implementation
• Provide backup support for Client Account Management Team Leads on extended leave
• Draft, develop, finalize, and communicate technical content and guides for PAAS program management and monitoring
• Gather technical content from subject matter experts and use related tools to develop polished documentation

Requirements

• Minimum of a BA or BS college degree
• 3-5 years in an account management, technical writing and/or technical project management type role
• Knowledge of the pharmaceutical landscape and copay or patient assistance programs
• Ability to work in a fast-paced environment
• Ability to multi-task across assignments for multiple clients
• Ability to visualize and document customer journeys and processes
• Ability to collaborate with internal stakeholders and project teams
• Ability to maintain detailed and organized documentation
• Ability to communicate effectively and efficiently to all levels within an organization
• Ability to take ownership and accountability for assigned deliverables

Core Competencies

Demonstrates expertise in account management and technical writing within the pharmaceutical landscape, focusing on patient assistance programs and effective communication with stakeholders. Capable of visualizing customer journeys and managing complex program implementations while maintaining organized documentation.

Highest-signal resume keywords

• Account Management
• Technical Writing
• Project Management
• Pharmaceutical Knowledge
• Customer Journey Visualization

Hard Skills

• Technical Documentation
• Program Management
• Process Visualization
• Stakeholder Collaboration
• Documentation Organization

Soft Skills

• Effective Communication
• Multi-tasking
• Ownership and Accountability
• Mentoring
• Collaboration

Certifications & Qualifications

• BA or BS Degree

Industry Keywords

• Patient Assistance Programs
• Copay Programs
• Pharmaceutical Landscape
• Client Account Management
• Integrated Solutions