Senior Business Systems Analyst

MasterApp Labs LLC; Indianapolis (IN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

INDOT is seeking a Senior Business Systems Analyst to lead IT and data systems analysis at the enterprise level on the Digital Transformation team. The role focuses on building alignment across business, technology, and leadership, translating needs into actionable requirements, and guiding cross‑functional delivery.

The successful candidate will manage stakeholder expectations, drive organizational change, and help plan interoperability across INDOT systems and processes while supporting

Qualifications

• Experience as a business analyst or consultant in technology or government projects.
• Ability to build trust-based stakeholder relationships and guide organizational change.
• Knowledge of translating business needs into actionable requirements and user stories.

Responsibilities

• Develop and maintain strong relationships with INDOT stakeholders to align technology and data solutions.
• Act as business relationship manager for functional areas, guiding strategic conversations.
• Translate complex concepts into clear requirements and user stories for delivery teams.
• Collaborate with IT and data teams to enable interoperable systems and processes.
• Lead discovery sessions to understand processes, pain points, and desired outcomes.
• Support governance practices and drive adoption across the organization.

Skills

Business analysis

Stakeholder management

Communication skills

Requirements gathering

Office Suite

Tools

Azure DevOps

Salesforce

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Job Title: Senior Business Systems Analyst

Location: Indianapolis, Indiana (Hybrid)-Expected to work 37.5 hours per week.

Position Type: Contract

Interview Mode: 1st round MS Teams & 2nd round In-person

POSITION DESCRIPTION

The Business Systems Analyst works at the agency enterprise level to lead IT and data systems analysis efforts while building strong organizational alignment across business, technology, and leadership groups.

This position reports directly to the Business Analysis Director on the Digital Transformation team and is responsible for:

1. Developing and maintaining strong, trust‑based relationships with stakeholders across INDOT to ensure alignment, collaboration, and effective communication of technology and data‑driven solutions that address critical organizational challenges.
2. Serving as the business relationship manager for specialized functional/business areas, providing strategic guidance, leading tough conversations when needed, and helping drive effective organizational change.
3. Building productive partnerships with IT and data practitioners, including the Data Governance Manager, IT Project Managers, and QA Testers, to develop detailed, requirements that enable teams to deliver effective technology and data solutions.
4. Managing expectations across stakeholders, peers, vendors, leadership, and technical teams to ensure alignment, constructive dialogue, and smooth delivery throughout the project lifecycle.
5. Leading and facilitating discovery sessions, workshops, and discussions to deeply understand business processes, pain points, and desired outcomes.
6. Serving as the bridge between business and technical teams by translating complex concepts and ambiguous needs into clear, actionable requirements and user stories that align business objectives with technical feasibility.
7. Leading efforts to improve systems and processes by identifying root causes, mediating conflicting priorities, and breaking down silos to drive integrated, consensus‑based solutions through influence, collaboration, and strategic negotiation.
8. Collaborating with cross‑functional teams to plan and advance full interoperability across INDOT systems, data, and processes.
9. Supporting digital transformation strategic planning and leading effective change management by helping stakeholders understand system impacts, workflow changes, and the organizational shifts needed for successful adoption.
10. Following established governance practices and actively promoting their adoption across the organization.

Required/Desired Skills

• Experience as a business analyst, consultant, or similar role in technology, government. | Required | 5 |
• Business analysis and problem solving experience in a consultative or project setting | Required | 5 |
• Solid experience cultivating and managing business relationships with multiple stakeholders | Required | 5 |
• Strong technical, written, and oral communications skills with multiple audiences (i.e., technical, data, business, project management, leadership) | Required | 5 |
• Business requirements and user story creation and documentation | Required | 5 |
• Experience and skill working with Microsoft Office Suite (Word, PowerPoint, Excel) | Required | 5 |
• Understanding of Software Development Life Cycle (SDLC) | Highly desired |
• Experience working with Azure DevOps | Highly desired |
• Experience working with the Salesforce platform, including supporting business processes and eliciting/documenting requirements | Highly desired |
• Experience collaborating with technical and business stakeholders in a Salesforce environment | Highly desired |
• |
• Salesforce Certified Business Analyst Certification | Highly desired |

Flexible work from home options available.