Senior Business Systems Analyst

State of Indiana; Indianapolis (IN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards program

Health savings account

Pension plan options

Paid leave policies

Paid holidays

Education reimbursement

Life insurance

Employee assistance program

LinkedIn Learning access

Free parking

Job summary

The Indiana Department of Transportation (INDOT) seeks a seasoned Business Systems Analyst to help lead enterprise-wide modernization. You will partner with business experts to design solutions across business, IT, and data domains, translating needs into precise technical requirements while maintaining strong stakeholder relationships.

In this role you will drive strategic improvements, document complex requirements, and support governance, change management, and organizational transformation

Qualifications

• Thorough knowledge of the organization's business systems and commercial business applications.
• Advanced knowledge of software engineering process tools and project management theories.
• Ability to articulate and translate business needs into technical requirements.
• Experience applying system development methodologies to drive large modernization initiatives.
• Strong communication skills and ability to influence diverse stakeholder groups.
• Ability to lead, coach and develop staff and manage workflow.
• Demonstrated ability to manage strategic partnerships and customer relationships.

Responsibilities

• Cultivate and manage business relationships to identify needs and translate them into technical solutions.
• Plan complex enterprise integrations and oversee enterprise modernization initiatives.
• Document requirements clearly and prevent gaps or assumptions.
• Lead changes in governance and participate in strategic planning for IT division.
• Provide leadership for project teams and coordinate work across staff and vendors.

Skills

Business systems knowledge

Technical problem solving

Project management

Software development lifecycle

System design

Requirements translation

Stakeholder management

Leadership

Communication (oral & written)

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Transportation:
The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.

Role Overview:

The Business Systems Analysis Team serves as the tip of the spear for digital transformation at INDOT, partnering closely with business subject matter experts to drive enterprise-wide modernization. Team members are expected to demonstrate senior-level executive presence, credibility, and trust, while delivering expert solutions across business, IT, and data domains. They must excel in communication and possess the strategic capability to design solutions that align with agency-wide goals. This role requires a rare blend of expert competencies, including deep knowledge of specialized business functions, advanced IT business analysis skills, and experience with the full software development lifecycle.

Business Systems Analysts operate at the enterprise level, performing comprehensive IT and data systems analysis and reporting directly to the Business Analysis Director within the Digital Transformation Team. Core responsibilities include cultivating and managing business relationships to identify needs, shaping and implementing technology and data solutions, and serving as the strategic business relationship manager for assigned domains. Analysts also provide organizational change guidance and partner closely with IT and data professionals, including the Data Governance Manager, IT Project Managers, and QA Testers, to develop detailed requirements and translate business needs into effective technical solutions.

A major focus of the role is reengineering systems to improve quality, efficiency, and interoperability across INDOT. Analysts work to break down silos, enhance enterprise integration, and ensure that systems, data, and processes function cohesively as part of large-scale modernization initiatives. Responsibilities include clearly documenting requirements to prevent gaps or assumptions, planning complex enterprise integrations, conducting research and strategic analysis within governance frameworks, and contributing to the agency’s digital transformation strategy.

Additionally, Business Systems Analysts manage expectations across diverse stakeholder groups, help lead cultural and organizational change, uphold governance standards, and may represent the Business Analysis Director when needed.

Location:

This position is with INDOT's Central Office in Indianapolis.

The salary for this position traditionally starts at$70,122.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Promotes the utilization of technical services to resolve business issues within the enterprise, agency, program area, division or product line.
• Provides technical leadership on complex business intelligence projects and performs as a Subject Matter Expert in business or functional area.
• May lead re-engineering team and act as project manager in some cases.
• May participate in strategic planning processes for Information Technology Division, seeking opportunities to apply current and future service offerings to meet the needs of current and potential customers.
• Develops technical standards and policies to meet the needs of customers, peers and management.
• Recommends and facilitates quality improvement efforts.
• May serve as a team leader providing guidance, advice, supervision and/or training to other Business Analysts.
• Assists, directs, trains, monitors, and coordinates the work of less experienced staff and assists with the development of difficult and highly complex programs.
• Formulates and defines system scopes and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and industry best practices.
• Creates process change through the integration of new processes with existing ones and communication of changes to impacted Business Systems teams.
• Establishes contracts for the procurement of technical business solutions.
• Establishes and maintains strategic partnerships with assigned customers in order to help them meet their business and technical needs.
• Provides leadership in the development of strategic plans based on customer needs.
• Analyzes business and user needs, documents requirements, devises new technical business system solutions, and translates into proper system requirement specifications.
• Devises or modifies procedures to solve problems considering telecommunications equipment and systems or computer equipment capacity and limitations, operating time, and form of desired results.
• Facilitates the delivery of technical business solutions.
• Manages the expectations of customers, peers, vendors and management.
• Establishes contracts for the procurement of technical business solutions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Thorough knowledge of the organization's business systems and commercial business applications.
• Thorough knowledge of technical problems and solutions as they relate to the current and future business environment.
• Advanced knowledge of the application of software engineering process tools.
• Advanced knowledge of project management theories and practices and the ability to apply that knowledge.
• Thorough knowledge of fundamental concepts, system design, relationships between various elements of the overall solution.
• Ability to comprehend and translate business systems or application requirements in a meaningful and functional manner.
• Ability to apply system development methodologies to oversee systems modifications and initiatives.
• Ability to use logic and critical thinking to address issues efficiently and effectively.
• Ability to understand the implications of new information for both current and future problem-solving and decision-making.
• Working knowledge of the application of software development methodologies.
• Familiarity with using and interpreting data structures and relationships.
• Ability to understand how change management methodology aligns with and enhances project management and implementation.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
• Ability to lead, encourage and influence others to perform.
• Effectively communicate both orally and in writing.

A degree is not required. However, at least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .