Senior Business Systems Analyst

Akamai Technologies, Inc.; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Akamai Technologies, Inc. in Columbus, OH seeks a Senior Business Systems Analyst to bridge business needs and technology across CRM, CLM, and billing processes.

You will work with stakeholders, developers, and QA to translate requirements into functional specifications throughout the SDLC. This role emphasizes collaboration, requirements management, and delivering enterprise app enhancements and integrations that support post-purchase workflows.

Qualifications

• 5+ years of business systems analysis in IT with a bachelor's degree.
• Functional knowledge of CRM, CLM, Billing and similar platforms.
• Familiar with SDLC and Agile/Scrum.
• Strong analytical and problem-solving skills.
• Experience collaborating with development and QA teams.
• Excellent communication and stakeholder management.

Responsibilities

• Engage with stakeholders to understand objectives, identify challenges, and gather requirements.
• Analyze processes and translate needs into functional requirements, user stories, use cases, acceptance criteria, and flows.
• Work with developers and QA to clarify questions and support delivery.
• Analyze integrations, data flows, and dependencies across systems.
• Drive analysis activities, chase open questions, and keep deliverables progressing.
• Involve in SDLC activities including requirements, design, development, testing, and deployment.
• Support functional testing, defect resolution, and validation against business needs.

Skills

Business Analysis

SDLC

Agile/Scrum

Communication

Stakeholder management

Education

Bachelor's degree in IT or equivalent

Tools

CRM

CLM

Billing systems

Job description

Would you like to influence how business processes and enterprise applications evolve through innovative solutions?

Do you enjoy understanding business needs and translating them into effective technology solutions?

Join our dynamic Data Intelligent Services team!

Akamai's success relies on delivering efficient solutions across the post-purchase customer lifecycle, including contracting, billing, and receivables. Our global Enterprise Applications team develops and enhances business applications and integrations that support these critical business processes.

Partner with the best

As a Senior Business Systems Analyst, you will work closely with business stakeholders, developers, and QA teams delivering enterprise application enhancements/integrations. You will be responsible for understanding business needs, defining functional requirements, and supporting solutions throughout the software development lifecycle.

As a Senior Business Systems Analyst, you will be responsible for:

• Engaging with business stakeholders and subject matter experts to understand business objectives, identify challenges, and gather requirements.
• Analyzing business processes and translate business needs into functional requirements, user stories, use cases, acceptance criteria, and process flows
• Working with developers and QA teams to clarify requirements, address functional questions, and support solution delivery.
• Analyzing application integrations, data flows, and dependencies to understand the impact of changes across systems
• Driving assigned business analysis activities, proactively follow up on open questions/dependencies, and work with business/technology teams to keep deliverables progressing
• Participating throughout the Software Development Life Cycle (SDLC), including requirements analysis, solution design, development, testing, UAT, implementation, and post-deployment support.
• Supporting functional testing, defect resolution, and validation to ensure solutions meet business requirements

Do what you love

To be successful in this role you will:

• Have 5+ years of experience in business systems analysis or similar role in IT and a bachelors degree or its equivalent
• Demonstrate functional knowledge of enterprise applications such as CRM, Contract Lifecycle Management (CLM), Billing, or other business-critical platforms.
• Have a good understanding of the Software Development Lifecycle (SDLC) and Agile/Scrum methodologies.
• Demonstrate great analytical and problem-solving skills, with the ability to translate business needs into clear functional requirements.
• Have experience working with development and QA teams to support application enhancements and integrations.
• Demonstrate great communication and stakeholder management skills, work independently, manage competing priorities, take ownership of responsibilities, and proactively drive requirements and issues to resolution

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security : Neutralizing threats before they ever reach your data.

Content Delivery : Scaling the world's biggest moments without a glitch.

AI : Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: