Senior Business Systems Analyst

Coverys, Inc.; Boston (MA); On-site; USD 90,000 - 122,000; Full time

Job summary

Coverys, Inc. in Boston seeks a Senior Business Systems Analyst to drive complex problem analysis and translate needs into software specifications.

You will partner with business, IT, data teams and product owners to plan, document, and validate solutions across projects and products, including HIPAA and data privacy considerations. You will lead requirements gathering, manage scope and acceptance criteria, support UAT, ensure traceability, and mentor team members.

Qualifications

• Bachelor's degree from four-year college or university; 3–5+ years related experience.
• Insurance industry experience preferred, underwriting workflows understanding preferred.
• Knowledge of SDLC, SharePoint and Microsoft Office Suite.
• Experience with SQL queries and automated testing tools.
• Strong analytical and problem resolution skills.

Responsibilities

• Elicit, analyze and document business and system requirements with strong decomposition skills.
• Translate business needs into functional and technical specifications.
• Lead requirements gathering and analysis with stakeholders and Product owners.
• Facilitate workshops and interviews with business and IT teams.
• Support UAT and ensure traceability from requirements through delivery.
• Mentor team members and collaborate with developers and QA.
• Occasional overnight travel up to 10%.

Skills

Analytical thinking

Communication skills

Attention to detail

Problem solving

Self-motivated

Team collaboration

Education

Bachelor's degree

Tools

SharePoint

Microsoft Office Suite

SQL

Automated testing tools

Job description

Position Summary

The Senior Business Systems Analyst plans and directs analysis of complex business problems to be solved with automated systems. This entails working closely with business partners, developers, testers, scrum leads, product owners, data teams and project managers to develop software specifications, perform impact analysis, monitor the progress of software development and validate subsequent software meets requirements. Mentors and collaborates with technical and non-technical team members, leading the requirements gathering and analysis process independently. The Senior Business Analyst should be able to lead analysis of 1-2 projects and multiple products independently.

Essential Duties & Responsibilities

• Elicit, analyze and document business and system requirements with strong skills in requirements decomposition (epics features user stories acceptance criteria).
• Responsible for communicating changes that have a downstream impact to systems/modules managed by other teams to ensure awareness and alignment around any changes and the criticality/priority of the changes.
• Independently facilitate stakeholder alignment across business and IT.
• Facilitate and/or participate in workshops, discovery sessions, and stakeholder interviews.
• Consult with business to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting, and security requirements.
• Document and analyze nonfunctional requirements for the systems, ensuring they comply with HIPAA, state regulations, and data privacy standards.
• Must have ability to do process mapping, data analysis, wireframing and prototyping to assist in design phase of software development.
• Experience with Agile delivery models, backlog management and prioritization.
• Translate business needs into functional and technical specifications.
• Write and maintain functional specifications for new or modified business systems by consulting with the developers, data engineers and IT management.
• Has ultimate responsibility for the specifications document.
• Be able to solicit acceptance criteria in partnership with Product owners.
• Drive and collaborate with testing teams to validate business and functional process and outcomes.
• Experience supporting User Acceptance Testing (UAT) to ensure requirements are met.
• Accountable to ensure traceability from requirements through delivery.
• Monitor and document post-implementation problems and revision requests.
• Assist with user training and related documentation as needed to ensure smooth adoption of changes/enhancements.
• Support evolving business needs, as applicable.
• Occasional overnight travel may be required of this position. (10% or less.)

Education, Experience, Competencies & Values

• Bachelor's degree (B. A.) from four-year College or university; and three to five plus years related experience and/or training; or equivalent combination of education and experience.
• Experience within professional and/or commercial insurance industry, preferred.
• Strong understanding of underwriting workflows, risk assessment and policy lifecycle, preferred.
• Experience working with externally facing applications to ensure proper coordination with Legal, Security and Corporate Communications before changes are rolled out, preferred.
• Broad knowledge and understanding of SharePoint and Microsoft Suite.
• Broad knowledge with SDLC methodologies.
• Experience working with automated testing tools, quality assurance best practices and SQL queries.
• Excellent analytical and problem resolution skills.
• Strong attention to detail, process, deadlines and quality results.
• Strong communication skills, both verbal and written.
• Ability to interact with a wide variety of clients, both internal and external.
• Self-motivated to develop unique approaches to special projects.
• Commitment to continuous education with ability and willingness to transfer knowledge.

Base salary range is $90,475 - $122,405. Individual compensation packages are based on a variety of factors that are unique to each candidate including location, skill set, experience, qualifications and education.

If you're a caring and customer focused individual who enjoys working with passionate team members, Coverys is the right company for you! They say an organization is only as good as its people. Here at Coverys, we believe that our employees are our most valuable asset. Each of our positions is thoughtfully crafted to ensure alignment with our mission, and every opportunity to join our team is an opportunity to support and protect the healthcare community. Our open positions offer you the chance to join a team of compassionate, dedicated, and resilient employees who are committed to becoming the best in the business. We are an organization committed to growth and professional development, keeping up to date with changes in the healthcare industry to ensure we're providing our insureds with the best possible support. All the while, we are committed to our employees and listen to the needs of our internal talent.

Our benefits package is available day 1 of employment, so you never miss a beat. There is truly something for everyone in our benefits package, whether you are raising a family or a furry friend, or you're an avid traveler who uses PTO to chase down your next adventure. The important work done by Coverys employees is not limited to what's done at our desks. Throughout the year, we provide ample opportunities to get involved in our local communities. We get involved, we raise money, and we give back. Connecting with colleagues takes on new meaning when you're elbow-deep planting trees or rolling up your sleeves serving lunch to those in need. The giving doesn't end there Coverys cares about the initiatives near and dear to your heart. That's why we offer directed donations, as well as company matchings, to support the organizations that you are personally involved with. Coverys is a dynamic organization, with opportunities to join our team across the US, as well as internationally in the UK and Ireland.

Coverys is an equal-opportunity employer. Coverys' job openings are open to all without regard to race, color, national origin, gender, gender identity, religion, age, height, weight, disability, political beliefs, sexual orientation, marital status, family status, or veteran status.