Senior Business System Analyst

BDO USA, Llp; Grand Rapids (MI); On-site; USD 110,000 - 140,000; Full time

Job summary

BDO USA, LLP seeks a Senior Business Systems Analyst to plan and direct analyses of complex processes to be enhanced with automated systems. You will lead cross-functional work, mentor IT staff, and drive project success across enterprise applications, including Oracle PeopleSoft and Microsoft Dynamics CRM.

The role emphasizes collaboration with stakeholders, documentation of requirements, and overseeing system implementations in a fast-paced, professional services environment.

Qualifications

• Five or more years in information technology or IT analysis.
• Experience in a professional services firm or military is preferred.
• Project management or Agile certifications are preferred.

Responsibilities

• Builds working relationship with key stakeholder groups.
• Produces specifications for new or modified systems through collaboration with business users and IT staff.
• Documents requirements using standard templates, diagrams, and prototypes.
• Oversees the implementation of new systems and software.
• Plans, facilitates testing and validation for new systems and enhancements.
• Coordinates and manages vendors and vendor resources for project initiatives.

Skills

Leadership

Stakeholder management

Requirements gathering

Business analysis

Team mentorship

Education

Bachelor's degree in Computer Science, Information Systems, or MIS

Tools

Oracle PeopleSoft Financials

Oracle PeopleSoft HRMS

Microsoft Dynamics CRM

SharePoint

Job description

Job Description

The Senior Business Systems Analyst is an expert in planning and directing the analysis of complex processes to be enhanced through the use of automated systems and technology. Expert level of proficiency in the tools, techniques, process, and methodologies; Owns and drives work based on general directions. Builds positive working relationships with those around you and demonstrates the ability to inspire others to do what needs to be done. Assist in the development, mentoring, career guidance for other IT staff.

Job Summary

The Senior Business Systems Analyst is an expert in planning and directing the analysis of complex processes to be enhanced through the use of automated systems and technology. Expert level of proficiency in the tools, techniques, process, and methodologies; Owns and drives work based on general directions. Builds positive working relationships with those around you and demonstrates the ability to inspire others to do what needs to be done. Assist in the development, mentoring, career guidance for other IT staff.

Job Duties

• Builds working relationship with key stakeholder groups
• Seeks out knowledge and understanding of the key business activities, systems, software, and processes within assigned focus area
• Works with stakeholders to understand problems, needs, and enhancements
• Produces specifications for new or modified systems through collaboration with business users and other IT staff
• Documents requirements using standard templates, workflow diagrams, wireframes, and prototypes
• Works with other IT staff to produce new systems and software
• Researches and evaluates emerging technologies and software solutions for their application to the Firms business needs
• Performs build versus buy evaluations of software systems and software
• Oversees the implementation of new systems and software
• Provides reference documentation of systems and software
• Plans and facilitates the validation and testing for new systems, software, and enhancements
• Facilitates the knowledge transfer and hand off of new systems and software to the Operational support team
• Creates and maintains project and resource plans to successfully implement the most complex IT projects
• Proactively identifies and mitigates project risks
• Maintains and controls projects through oversight, influence, and communication
• Develops and executes communication plans for projects that include weekly status reports and project change requests
• Facilitates the rollout, documentation, training, and communication to end users affected or impacted by IT projects
• Plans, maintains, and controls project budgets
• Provides input to the development and maintenance of portfolio and product roadmaps
• Coordinates and manages vendors and vendor resources engaged for project-based initiatives
• Other duties as required

Supervisory Responsibilities

• Directs others as part of the project management process, but does not have any direct reports
• Provides on the job training and guidance o subordinate Business Systems Analysts

Qualifications, Knowledge, Skills and Abilities

• High school diploma or GED, required
• Bachelors degree in Computer Science, Information Systems, or Management Information Systems, preferred

Experience

• Five (5) or more years of experience in the information technology field, required
• Exposure to relational database concepts, required
• Experience as a Software Developer or Analyst, preferred
• Prior experience working within a professional service firm or military, preferred
• Prior experience in a leadership role, preferred

License/Certifications

• Project Management or Agile certifications, preferred
• IIBA certifications, preferred

Software

• Hands on experience working with one (1) or more of the following software systems, preferred: Oracle PeopleSoft Financials, Oracle PeopleSoft Enterprise Services Automation, Oracle PeopleSoft HRMS, Oracle Business Intelligence, Microsoft Dynamics CRM, Microsoft SharePoint, CCH ProSystemFX, CaseWare, Thomson Reuters CS Professional Suite, Thomson Reuters GoFileRoom, Kentico or other Content Management Systems

Language

• N/A

Other Knowledge, Skills & Abilities

• Strong written and verbal communication skills
• Proven record of effective leadership, including the ability to balance team and individual responsibilities, build teams and consensus, get things done through others not directly under his/her supervision, and work ethically and with integrity
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handling multiple complex projects/tasks
• Capable of successfully multi-tasking while working independently or within a group environment
• Demonstrated problem solving skills
• Capacity to utilize experience, technical knowledge and business sense to resolve issues and questions, along with plan and accomplish project/task goals
• Capable of facilitating meetings efficiently and effectively
• Ability to develop process documentation using diagrams and prose based on customer collaboration

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $110,000 - $140,000

Maryland Range: $110,000 - $140,000

NYC/Long Island/Westchester Range: $110,000 - $140,000

About Us

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

As technology continues to shape how we work, BDO values the ability to apply generative and agentic AI solutions to develop work products, improve workflows and identify potential risks. Across our firm, we emphasize professional judgment in validating AI-generated outputs for accuracy, quality, and compliance.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits.

• Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

"BDO USA, P.A. is an EO employer M/F/Veteran/Disability"