Senior Business Solutions Consultant

highmarkhealth; Pennsylvania; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Highmark Inc. seeks a senior management consultant to drive large-scale healthcare client programs. You will guide data gathering, analysis, and delivery across Product, Sales, Clinical, and IT stakeholders.

You will own artifacts, lead workstreams, and mentor junior staff to meet strategic objectives. You will collaborate with executives, design deliverables, and ensure value realization for Health Plans and customers. A Bachelor's in IT/Health admin is required; PMP/ITIL/Lean are preferred.

Qualifications

• Bachelor's degree in IT/Health field or related discipline.
• 5+ years of consulting/industry experience in healthcare.
• Preferred PMP/ITIL/Lean Six Sigma certifications.

Responsibilities

• Lead complex, multi-year client programs and ensure milestones on time and budget.
• Gather data, analyze issues, and present actionable recommendations.
• Define client requirements, SOPs, roles, and process flows.
• Coach and mentor junior resources and build client relationships.

Skills

Customer focus

Results orientation

Strategic thinking

Change advocate

Continuous improvement

Talent development

Communication skills

Leadership

Interpersonal skills

Mentoring

Client relationship management

Project management

Education

Bachelor's degree in Information Technology, MIS, Health Administration, or closely related field

Master's Degree in Business Administration, MIS, Health Administration, or related field

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Company :
Highmark Inc. Job Description :

JOB SUMMARY

This job leverages combined people, process, and technology competencies to support large-scale, complex customer engagements; collaborates with various stakeholders (such as Product, Sales, Clinical, Provider and/or IT teams) and external customers and entities to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in solutioning, implementation, and/or executing of various business solutions and strategic capabilities for the supported Health Plans/customers; solutioning practice and customer spaces; and works closely with engagement and leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery service in support of the HM Health Solutions and Health Plan product offerings and capabilities. Accountabilities include, but are not limited to, owning deliverable artifacts, leading workstreams, engaging key customer stakeholders, building and sharing institutional knowledge, and developing junior professionals.

ESSENTIAL RESPONSIBILITIES

Contribute to the delivery and execution of complex, large scale, multi-year (high cost, high complexity and/or high risk) client enterprise transformation programs: gather required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyze, identify and problem solve from information sets (issues could be business or systems issues) draw conclusions from information sets based on analysis, create hypotheses and present recommendations to team; develop client specific requirements, standard operating procedures, functional roles & responsibilities, process flow and user guides.Build, share, and maintain expertise in both practice area and client environment, regularly interface with Product, Sales, Clinical, Provider and/or IT Teams to deliver on customer commitments and business objectives.Contribute to operational readiness, organizational change management, solution capability, packaging, and estimating, planning and delivery management for customer value and outcomes for new and/or exiting Health Plans / customers.Design and own deliverable artifacts to deliver client value and meet contractual obligations.Lead engagement workstreams to meet milestones on time, and to deliver with high quality and within agreed to budgets.Provide coaching, mentorship, and professional development for junior resources.Other duties as assigned or requested.

EDUCATION

Required
Bachelor's Degree in Information Technology, Management Information Science, Health Administration, or closely related field

Substitutions
None

Preferred
Master's Degree Business Administration, Management Information Science, Health Administration, or related field

EXPERIENCE

Required
5 years of Consulting and/or Industry experience

Preferred
3 years in the Healthcare/Insurance Industry
3 years in Technology Platform Delivery
3 years in Program/Project Management
Experience engaging, influencing, and advising senior executive leaders
Experience working in complex matrixed environments

LICENSES AND CERTIFICATIONS

Required
None

Preferred (any of the following)
Project Management Professional (PMP)
Information Technology Infrastructure Library (ITIL)
Lean Six Sigma Green Belt or Black Belt

SKILLS

Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development
Excellent written and spoken communications skills
Strong leadership and interpersonal skillsAbility to work independently and manage multiple task assignmentsProficient in the use of MS Word, Excel, and PowerPointProven ability to build and sustain internal and customer relationshipsAbility to mentor, consult, and provide guidance to others to fulfill customer obligations and drive results

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type
Office-based

Teaches / trains others regularly
Occasionally

Travel regularly from the office to various work sites or from site-to-site
Rarely

Works primarily out-of-the office selling products/services (sales employees)
Never

Physical work site requiredYes

Lifting: up to 10 pounds
Constantly

Lifting: 10 to 25 pounds
Occasionally

Lifting: 25 to 50 pounds
Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholde