Senior Business Process Specialist

U.S. Bank; Cincinnati (OH); On-site; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic & optional)

Disability (short-term & long-term)

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a Senior Business Process & Operations Analyst to lead process improvements, support technology initiatives, and drive operational excellence across the organization.

This role serves as a liaison between business partners, operations teams, and technology to identify opportunities, implement solutions, and improve workflow efficiency and customer experience. The candidate will analyze existing processes, develop future-state designs, and lead cross-functional efforts from

Qualifications

• Bachelor’s degree, or equivalent work experience. Typically six or more years of related experience.
• 6+ years of experience in business analysis, operations management, process improvement, project management, or related disciplines.
• Experience supporting system implementations, technology initiatives, or large-scale operational projects.

Responsibilities

• Analyze existing business processes, workflows, and operating procedures to identify opportunities for efficiency, quality improvement, and cost reduction.
• Perform root cause analysis to identify process bottlenecks, operational risks, redundancies, and control gaps.
• Develop and document current-state and future-state process flows, business requirements, and operational procedures.
• Recommend and implement process enhancements that improve performance, customer satisfaction, and operational effectiveness.
• Measure and monitor process performance using established metrics and reporting tools.
• Conduct business assessments and requirements gathering sessions with stakeholders across multiple business lines.

Skills

Data analysis

Communication

Project coordination

Problem solving

Education

Bachelor's degree or equivalent

Tools

Visio

Excel

PowerPoint

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a results-driven Senior Business Process & Operations Analyst to lead business process improvements, support technology initiatives, and drive operational excellence across the organization. This role serves as a critical liaison between business partners, operations teams, and technology organizations to identify opportunities, implement solutions, and improve workflow efficiency, service quality, and customer experience. The successful candidate will bring a strong combination of business analysis, process management, project delivery, testing, and stakeholder engagement skills. They will play a key role in assessing current-state operations, developing future-state solutions, and ensuring successful execution of strategic initiatives.

Key Responsibilities

• Analyze existing business processes, workflows, and operating procedures to identify opportunities for increased efficiency, quality improvement, and cost reduction.
• Perform root cause analysis to identify process bottlenecks, operational risks, redundancies, and control gaps.
• Develop and document current-state and future-state process flows, business requirements, and operational procedures.
• Recommend and implement process enhancements that improve performance, customer satisfaction, and operational effectiveness.
• Measure and monitor process performance using established metrics and reporting tools.
• Conduct business assessments and requirements gathering sessions with stakeholders across multiple business lines.
• Evaluate technology and operational solutions to address business challenges and support strategic objectives.
• Develop business cases, cost-benefit analyses, and recommendations for new systems, enhancements, and process improvements.
• Partner with business leaders and technology teams to define functional requirements and operational impacts.
• Support enterprise initiatives from project initiation through implementation and post-production stabilization.
• Coordinate activities across multiple stakeholder groups to ensure successful project execution.
• Assess operational readiness, implementation risks, and resource impacts associated with new initiatives.
• Lead or participate in project meetings, working sessions, testing events, and implementation planning activities.
• Track project milestones, action items, risks, and dependencies.
• Serve as a trusted advisor and liaison between business units, operations teams, and technology partners.
• Present findings, recommendations, and project updates to leaders and stakeholders.
• Create communications, training materials, and documentation to support process and system changes.
• Facilitate meetings, workshops, and working sessions to align stakeholders and drive decisions.
• Ensure compliance with established policies, procedures, regulatory requirements, and risk management standards.
• Support process controls, audit activities, and operational governance initiatives.
• Identify potential implementation risks and recommend mitigation strategies.

Basic Qualifications

Bachelor’s degree, or equivalent work experience. Typically six or more years of related experience.

Preferred Skills/Experience

• 6+ years of experience in business analysis, operations management, process improvement, project management, or related disciplines.
• Experience analyzing and improving business processes and operational workflows.
• Experience supporting system implementations, technology initiatives, or large-scale operational projects.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and Visio.
• Experience with business process modeling and workflow analysis.
• Knowledge of IT Service Management (ITSM) principles and processes.
• Experience with project management methodologies and software development lifecycle practices.
• Experience gathering and documenting business and functional requirements.
• Exposure to quality assurance, testing methodologies, and user acceptance testing.
• Knowledge of operational risk, controls, audit practices, and regulatory requirements.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, Agile, or Continuous Improvement.
• Experience working in financial services, banking, payments, treasury management, or operations environments.

Location expectations

This role requires working from a U.S Bank Location five (5) days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Pay Range

Pay Range: $86,360.00 - $101,600.00