Senior Business Operations & Strategy Consultant, Data Analytics & Performance Metrics

Information Technology Senior Management Forum; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Paid time off

Job summary

Truist Financial Corporation invites a senior business intelligence professional to design and deliver analytics that inform strategic decisions across the organization. You will build reporting, dashboards, performance metrics, and data storytelling capabilities that illuminate operational effectiveness, workforce trends, financial outcomes, and strategic objectives.

The role leverages advanced analytics, automation, AI, and data storytelling to identify trends, predict outcomes, and drive

Qualifications

• Bachelor’s degree or equivalent education, training, and work-related experience.
• 7+ years of relevant experience in business operations or related professional roles.
• Strong knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Responsibilities

• Lead the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Identify, design, and implement process and technology improvements to enhance operational workflows.
• Collaborate with cross-functional teams to align business operations with technology strategies and organizational goals.
• Analyze and report on performance metrics to drive continuous improvement.
• Execute on operational technology strategies and initiatives to support business objectives.
• Integrate innovative solutions to improve business outcomes and operational effectiveness.
• Drive cost-optimization efforts and ensure compliance with policies and risk management standards.
• Communicate status, risks, and improvement plans to senior leadership.
• Provide coaching and leadership to junior team members.

Skills

Business processes

Office software

Education

Bachelor’s degree or equivalent education, training, and work-related experience

Tools

Microsoft Office

Job description

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Job Grade: 112

Please review the following job description: Provides analytical insight, performance intelligence, and technology-enabled solutions that help leaders make informed business decisions and improve organizational performance. Designs, develops, and advances reporting, dashboards, performance metrics, and business intelligence capabilities that increase visibility into operational effectiveness, workforce trends, financial outcomes, delivery performance, and strategic objectives. Leverages advanced analytics, automation, artificial intelligence, and data storytelling techniques to identify trends, uncover opportunities, predict outcomes, and drive data-informed decision-making. Combines analytical expertise, business acumen, and technological fluency to transform data into actionable insights that improve execution, strengthen accountability, and support continuous improvement across a complex organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• 1. Leads the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.
• 2. Identifies, designs, and implements process and technology improvements to enhance operational workflows within area of responsibility.
• 3. Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
• 4. Analyses and reports on performance metrics to drive continuous operational improvements.
• 5. Executes on operational technology strategies and initiatives to support business objectives.
• 6. Integrates innovative solutions to improve business outcomes and operational effectiveness.
• 7. As applicable, drives strategic alignment and operational excellence by guiding key external partnerships and leading cost-optimization efforts that enhance financial performance and support organizational objectives.
• 8. Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• 9. Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
• 10. Provides coaching, guidance, and leadership to junior team members and supports their professional development.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Bachelor’s degree or equivalent education, training, and work-related experience.
• 2. Minimum of 7 years of relevant experience in business operations or related professional roles.
• 3. Strong knowledge of business processes, technology applications, and operational management.
• 4. Proficiency in standard office software (e.g., Microsoft Office).

Preferred Qualifications

• 1.Experience developing executive dashboards, business intelligence solutions, performance scorecards, and enterprise reporting capabilities.
• 2. Demonstrated ability to translate large, complex data sets into actionable insights, strategic recommendations, and executive-level narratives that influence decision-making.
• 3. Advanced experience with data analytics, business intelligence, visualization, reporting, and performance management platforms.
• 4. Strong understanding of operational, workforce, financial, portfolio, and strategic performance measurement methodologies and key performance indicators.
• 5. Experience designing automated reporting solutions, data pipelines, and analytics capabilities that improve efficiency, consistency, scalability, and access to decision‑support information.
• 6. Familiarity with artificial intelligence, machine learning, predictive analytics, intelligent automation, and generative AI solutions, including the ability to identify practical business applications that improve insight generation and operational effectiveness.
• 7. Experience identifying opportunities to automate manual processes, streamline reporting, enhance data quality, and reduce administrative effort through technology-enabled solutions.
• 8. Understanding of data governance, data quality standards, reporting controls, and responsible use of data and AI in decision‑making environments.
• 9. Demonstrated ability to leverage predictive analytics and trend analysis to identify emerging risks, opportunities, performance drivers, and future business outcomes.
• 10. Ability to partner effectively with business leaders, technology teams, and data practitioners to define analytical requirements, improve data accessibility, and drive organizational performance through actionable insights.
• 11. Strong executive communication and storytelling skills with the ability to present complex analytical findings, trends, risks, opportunities, and recommendations in a concise and compelling manner.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.