Senior Business Operations Solutions Manager

Apple Inc.; Austin (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Apple Inc. seeks a Senior Business Operations Solutions Manager to lead a technology product management and engineering team supporting Apple Card, Apple Cash, Apple Music and more.

You’ll manage an internal platform enabling critical business processes, from relationship management to partner onboarding and collaboration, driving scalable, high-impact solutions. The role emphasizes data-driven decision making, roadmaps, and cross-functional leadership with a focus on performance, quality

Qualifications

• Bachelor's in Business Engineering or related field required.
• MBA or Management Consulting experience is a plus.
• Minimum 20+ years of professional experience required.
• Experience using application metrics for data-driven decision making.
• Experience driving roadmaps for internally used applications that enable revenue-driving operations.
• Experience with CRM/PRM systems and data hierarchies and complex business workflows preferred.
• Experience optimizing user experience, demonstrating design thinking and UI/UX improvements preferred.
• Experience managing a budget for external vendor partners to deliver technology solutions in a managed service and staff augmentation model preferred.
• Ability to lead and develop managers and drive cross-functional alignment.

Responsibilities

• Lead a technology product management and engineering team overseeing internal platform.
• Oversee partner relationship management, onboarding, promotion management, collaboration.
• Ensure resources deliver high business impact and scalable solutions.
• Up-level team’s ability to deliver quality results in a timely, cost-effective manner.

Skills

Roadmap planning

Cross-functional leadership

Data-driven decision making

CRM/PRM systems

Budget management

Quality assurance collaboration

Vendor management

Team leadership

UI/UX improvements

Education

Bachelor's in Business Engineering

MBA

Management Consulting experience

Tools

CRM/PRM platforms

Job description

Senior Business Operations Solutions Manager

Summary: Posted: Dec 14 2023

Role Number:200527766

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

We are looking for an experienced professional to join our Business Enablement team supporting products like Apple Card, Apple Cash, Apple Music and more. You will be leading a technology product management and engineering team which oversees our internal platform of applications supporting business processes. This team’s functions include application product management, development, development operations, QA, customer support, testing and more.

Key Qualifications

Experience establishing internally used application visions and successfully implementing pragmatic roadmaps that support a complex leader landscape and business processes while keeping leaders informed transparently, clearly and effectively.

Experience leading or working closely with development engineering teams delivering business technology solutions that adhere to internal standard processes for system architecture, development operations, security, privacy and continuous improvement in delivery velocity, quality and risk mitigation.

Experience leading or working closely with QA teams to ensure efficient and effective quality assurance of delivered technology through improved and automated processes through collaboration with development support teams and business leaders.

Experience leading or working closely with support organizations to provide timely quality support for application users, drive continuous improvement in support processes and mine support data for insights to drive product improvement.

Description

This role will be responsible for our platform of applications which support business processes throughout the lifecycle of our external partner engagements. This platform is critical to key business activities including partner relationship management, partner onboarding, promotion management, partner collaboration and more. This role is responsible for ensuring we are using our team resources to the highest level of business impact, delivering solutions that scale through seamless partnership with our business leaders.

This role will be responsible for up-leveling our team’s ability to deliver quality results in a timely, cost-effective manner.

Education & Experience

Bachelors in Business Engineering or a related field required. MBA or Management Consulting experience is a plus.

Minimum 20+ years of professional experience required.

Additional Requirements

• Experience using application metrics for success to drive data-driven decision making
• Experience driving roadmaps for internally used applications that enable revenue-driving operations, key business decisions and external partner collaboration
• Experience with CRM/PRM systems and data hierarchies and complex business workflows preferred
• Experience optimizing user experience, demonstrating design thinking and UI/UX improvements preferred
• Experience managing a budget for external vendor partners to deliver technology solutions in a managed service and staff augmentation model preferred
• Ability to chart the path forward for this evolving team while being willing and able to dive into details and team mechanics as needed to up-level team functions
• Excellent critical thinking and analytical skills with the ability to extract meaningful insights from large amounts of information to drive team priorities and alignment.
• Ability to “see the forest through the trees” when faced with multiple conflicting priorities and drive cross functional alignment to a focused clear and prioritized path forward across multiple teams
• Experienced manager of managers driving high levels of effective collaboration and partnership across sub-teams through leadership and empowerment as well as collaborating seamlessly with peers across other teams actively supports team member growth and development
• Operationally driven establishing organized structure for team management and success measurements and continuous improvement of internal team processes
• Service-minded leader who creates a team culture valuing diverse thought inclusive actions and service to our internal and external customers