Senior Business Operations & Enablement Analyst, NA P&C

HCC Service Company, Inc.; New York (NY); On-site; USD 125,000 - 156,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Medical/Vision/Dental coverage

401(k) match

PTO & holidays

Parental leave

Wellness program

Student loan matching

Employee discounts

Job summary

HCC Service Company, Inc. in New York seeks a role focused on distribution operations, strategic execution, and business analytics across NA P&C. You will develop actionable insights, coordinate cross-functional initiatives, and drive operational effectiveness.

Ideal candidates bring 5+ years in strategy, operations, analytics, with a Bachelor’s in business and strong skills in reporting tools like Excel and Power BI/Tableau, and a proactive, results-oriented mindset.

Qualifications

• Minimum 5 years in strategy, operations, business operations, analytics, or operational transformational roles.
• Bachelor's Degree in Business Administration or related field.
• Demonstrated ability to manage multiple initiatives in fast-paced environments.
• Strong analytical and problem-solving capabilities and experience with reporting and KPI development.

Responsibilities

• Support distribution operations through broker analytics, reporting, pipeline visibility, and cross-functional coordination.
• Develop reporting and actionable insights to identify growth opportunities, strengthen broker relationships, and improve distribution effectiveness.
• Partner with underwriting and distribution leadership to improve coordination, visibility, and operational effectiveness across the organization.
• Identify opportunities to leverage AI, automation, and analytics to enhance broker intelligence, reporting efficiency, and operational coordination.
• Support execution of strategic initiatives through project coordination, roadmap management, executive reporting, and progress tracking.
• Coordinate cross-functional initiatives and stakeholder alignment across Distribution, Underwriting, and corporate functions.
• Identify operational gaps, execution risks, and process improvement opportunities across underwriting and shared functions.
• Support development of scalable operating processes, reporting frameworks, and management routines that improve organizational effectiveness.
• Leverage automation and AI tools to improve execution tracking, workflow efficiency, documentation, and organizational visibility.

Skills

Strategic thinking

Cross-functional collaboration

Data analysis

AI/Automation curiosity

Communication

Project management

Operational excellence

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

Power BI/Tableau

PowerPoint

PM tools

Job description

Role Overview

Supports distribution operations, strategic execution, and business operations across NA P&C by developing actionable insights, coordinating cross‑functional initiatives, and improving operational effectiveness.

Key Responsibilities

• Distribution Operations Support
  • Support distribution operations through broker analytics, reporting, pipeline visibility, and cross‑functional coordination.
  • Develop reporting and actionable insights to identify growth opportunities, strengthen broker relationships, and improve distribution effectiveness.
  • Partner with underwriting and distribution leadership to improve coordination, visibility, and operational effectiveness across the organization.
  • Identify opportunities to leverage AI, automation, and analytics to enhance broker intelligence, reporting efficiency, and operational coordination.
• Strategic Execution
  • Support execution of strategic initiatives through project coordination, roadmap management, executive reporting, and progress tracking.
  • Coordinate cross‑functional initiatives and stakeholder alignment across Distribution, Underwriting, and corporate functions.
  • Identify operational gaps, execution risks, and process improvement opportunities across underwriting and shared functions.
  • Support development of scalable operating processes, reporting frameworks, and management routines that improve organizational effectiveness.
  • Leverage automation and AI tools to improve execution tracking, workflow efficiency, documentation, and organizational visibility.
• Business Performance & Analytics
  • Develop and manage KPI frameworks, executive reporting, and operational dashboards across NA P&C.
  • Analyze financial, operational, and business performance data to identify trends, risks, and growth opportunities.
  • Support forecasting, business performance management, strategic planning, and budgeting activities in partnership with Finance and business leaders.
  • Apply AI and advanced analytics to enhance reporting, operational insights, forecasting, and decision support.

What You Bring

Minimum of 5 years of experience in strategy, operations, business operations, consulting, analytics, or operational transformational roles. Bachelors Degree in Business Administration or related field.

• Demonstrated ability to manage multiple initiatives and operate effectively in fast‑paced, ambiguous environments.
• Strong analytical and business problem‑solving capabilities, including experience with reporting, KPI development, and operational insights.
• Experience supporting cross‑functional initiatives, operational planning, or strategic execution efforts preferred.
• Exposure to insurance, financial services, distribution, underwriting operations, or other complex operating environments preferred.
• Experience working with financial reporting, forecasting, budgeting, or business performance analysis preferred.
• Strong proficiency with reporting, analytics, and productivity tools (e.g. Excel, Power BI/Tableau, PowerPoint, project management tools, etc.).
• Self‑Starter: Proactive and comfortable operating in ambiguity with minimal oversight. Naturally takes ownership, drives follow‑through, and anticipates organizational needs before being asked.
• Execution‑Oriented: Highly organized with strong project and operational management instincts. Able to bring clarity, prioritization, and discipline to complex, fast‑moving environments with multiple stakeholders and competing priorities.
• Analytical & Business‑Minded: Able to synthesize financial, operational, and external data into actionable insights and practical business recommendations. Strong critical thinking and pattern recognition capabilities.
• Technology‑Savvy & AI‑Curious: Hands‑on and comfortable leveraging AI, automation, analytics, and modern productivity tools to improve operational efficiency, reporting, decision‑making, and organizational effectiveness.
• Strong Communicator: Able to communicate clearly and concisely with senior leadership.
• Cross‑Functional Influencer: Builds strong relationships and credibility across business units and corporate functions. Able to influence stakeholders and drive coordination without relying on formal authority.
• Operationally Curious & Continuous Improvement Mindset: Naturally looks for inefficiencies, operational gaps, and opportunities to improve processes, visibility, and business performance. Pragmatic and solutions‑oriented.
• Results‑Oriented: Resourceful, pragmatic, and action‑oriented with a strong bias toward execution and problem‑solving. Focused on outcomes, continuous improvement, and creating leverage in fast‑moving environments.
• Adaptable & Resilient: Comfortable managing shifting priorities, high‑visibility work, and evolving organizational needs in a fast‑paced and changing environment.

What We Offer

• Competitive salary and comprehensive benefit package
• Strong learning culture with ongoing development opportunities
• Opportunities for growth and career advancement
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
• Paid parental leave
• Access to our award‑winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

Pay Transparency

The pay range for this position is $125,000-$156,000, which includes geographic adjustments, where applicable. The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level.

Disclaimer: As an insurance company, we comply with certain federal, state and local laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts our ability to employ individuals with certain types of criminal convictions. Where not restricted by law and for criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law.