Senior Business Intelligence Analyst (Credit Card Account Engagement)

Navy Federal Credit Union; Vienna (VA); On-site; USD 85,000 - 125,000; Full time

Job summary

Navy Federal Credit Union is seeking an experienced data analyst to support leadership with quantitative and qualitative data analysis, dashboards, and reports. You will gather data from multiple sources, create visualizations, and deliver insights to drive operational decisions.

The role emphasizes advanced BI skills and clear communication of complex findings. You will collaborate with stakeholders, develop scalable reporting solutions, and provide ad-hoc analyses to support strategic

Qualifications

• 5+ years of experience in data analysis and reporting.
• Complete knowledge and understanding of business area/specialization.
• Advanced skill using business intelligence applications and/or cloud services.
• Advanced knowledge of reporting capabilities of ERP, CRM and/or database software vendors.
• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis.
• Advanced skill in complex data manipulation across multiple tables.
• Effective data integration, cleaning and validation skills.
• Skill communicating data analysis and visualizations to nontechnical and senior audiences.
• Skill with data analysis tools and programming languages such as Python, R.
• Intermediate skill in utilizing work products to tell a story through visualizations, design aesthetics, and words.
• Research skills
• Interpersonal skills

Responsibilities

• Collect, aggregate, and analyze data from multiple sources to drive insights into business performance.
• Identify, analyze, and interpret trends and prepare ongoing reports and visualizations to support decisions.
• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions.
• Produce actionable reports showing KPIs, root cause analysis, and opportunities for improvement.
• Use analytics and metrics to forecast costs, risks, and profits of new initiatives.
• Communicate findings and provide recommendations to stakeholders for optimizing performance.
• Provide reporting solutions and respond to ad-hoc report requests.
• Create specifications for reports based on business needs and data elements.

Skills

Data analysis

Reporting

Python

R

Data visualization

SQL

Communication

Interpersonal skills

Education

Bachelor's degree in Business Administration, Statistics, or related field

Tools

ERP

CRM

Database systems

Power BI

Tableau

Job description

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Overview

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance
• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions
• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions
• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives
• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance
• Provide reporting solutions and respond to ad-hoc report requests within the business area
• Create specifications for reports and analysis based on business needs and required or available data elements

Qualifications

• 5+ years of experience in data analysis and reporting
• Complete knowledge and understanding of business area/specialization
• Advanced skill using business intelligence applications and/or cloud services
• Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis
• Advanced skill in complex data manipulation across multiple tables
• Effective data integration, cleaning and validation skills
• Skill communicating data analysis and visualizations to nontechnical and senior audiences
• Skill with data analysis tools and programming languages such as Python, R
• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words
• Research skills
• Interpersonal skills

Desired Qualifications

• Bachelor's Degree in Business Administration, Statistics, or related field, or equivalent combination of education, training, and experience

Additional Information

• Monday - Friday, 8:00AM - 4:30PM CT

Locations

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.