Senior Business Functional Consultant, Transformation

Jobtailor; Colorado; On-site; USD 100,000 - 150,000; Full time

Job summary

Jobtailor is seeking an experienced business process professional to lead design and integration across transformation programs in the utility sector. The role focuses on translating complex business needs into actionable future state solutions while ensuring cross-functional alignment and measurable outcomes.

You will drive readiness, advise on operational impacts, and support DSM, energy efficiency and distributed energy resources initiatives, delivering sustainable adoption and improved

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem-solving skills.
• 5+ years in operations, business process improvement or service delivery.
• Preferred: experience in DSM, energy efficiency, demand response, electrification, renewable energy, or distributed energy resources.

Responsibilities

• Lead moderately complex business process design and integration efforts across transformation or major project initiatives.
• Engage cross-functional partners and assess upstream/downstream impacts.
• Translate business needs into actionable future state recommendations.
• Ensure functional alignment and facilitate communication across teams.
• Drive readiness activities promoting sustainable adoption and operational continuity.
• Support technical aspects of energy efficiency and demand response, including capabilities to quantify financial and grid impacts.
• Serve as a trusted advisor for business functional teams.
• Lead business process design, requirements mapping, and operational planning and impact assessments.
• Identify and communicate operational impacts of proposed changes and resolve risks.
• Lead business functional testing cycles and collaborate with training teams on adoption strategies.
• Collaborate across areas to ensure end-to-end process continuity and customer outcomes.

Skills

Business Process Design

Operational Planning

Utility Processes

Energy Efficiency

Demand Response

Education

Bachelor's degree in business or related field

Job description

• Lead moderately complex business process design and integration efforts across transformation or major project initiatives
• Engage cross-functional partners and assess upstream/downstream impacts
• Translate business needs into actionable future state recommendations
• Ensure functional alignment and facilitate communication across teams
• Drive readiness activities promoting sustainable adoption and operational continuity
• Support technical aspects of energy efficiency and demand response, including capabilities to quantify financial and grid impacts, or support product management aspects of products and services
• Serve as a trusted advisor for business functional teams
• Lead business process design, requirements mapping, operational planning and functional impact assessments
• Identify, assess and communicate operational impacts of proposed changes; escalation and resolve risks or misalignments
• Lead business functional testing cycles and partner with training teams on content design and user adoption strategies
• Collaborate across business functional areas to ensure end-to-end process continuity and alignment with customer experience outcomes
• Analyze pain points and synthesize insights into actionable recommendations
• Define functional performance metrics, reporting needs and post-implementation success criteria

Requirements

• Bachelor's degree in business or related field; or equivalent combination of training and relevant experience
• Strong understanding of utility processes and performance drivers
• Excellent communication, critical thinking and problem-solving skills
• 5+ years in operations, business process improvement or service delivery
• Preferred: 5+ years supporting utility DSM, energy efficiency, demand response, electrification, clean transportation, renewable energy, or distributed energy resource programs
• Preferred: Experience translating complex technical requirements into business processes, system requirements, and technology solutions
• Preferred: Familiarity with utility regulatory, compliance, and performance incentive environments

Core Competencies

Demonstrates expertise in business process design, operational planning, and functional impact assessments, with a strong focus on utility processes and performance drivers. Capable of translating complex technical requirements into actionable business solutions while ensuring cross-functional alignment and communication.

Highest-signal resume keywords

• Business Process Design
• Operational Planning
• Utility Processes
• Energy Efficiency
• Demand Response

Hard Skills

• Requirements Mapping
• Functional Impact Assessment
• Performance Metrics Definition
• Operational Continuity
• Business Functional Testing

Soft Skills

• Excellent Communication
• Critical Thinking
• Problem-Solving

Industry Keywords

• Utility Regulatory Compliance
• Performance Incentive Environments
• Distributed Energy Resource Programs
• Clean Transportation
• Electrification