Senior Business Development Manager

Keywords Studios; United (PA); Remote; USD 80,000 - 120,000; Full time

Job summary

A global gaming services company is looking for a Business Development Manager to drive sales for their Player Engagement services. This remote role involves managing client relationships, driving growth, and representing the company at industry events. Ideal candidates should have experience in selling player support services and strong expertise in CRM systems.

Qualifications

• Proven experience in selling player support services is a must.
• Success in managing client relationships is essential.
• Strong expertise in ticketing systems and CRM platforms is necessary.

Responsibilities

• Drive sales for Player Engagement services.
• Manage opportunities through the sales lifecycle.
• Represent the company at trade conferences.

Skills

Leadership

Communication

Business acumen

Analytics

Tools

Ticketing CRM systems

Player support technologies

Job description

Description

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

We are looking for experienced Business Development Managers to drive sales for our diverse service lines in 2025. This role focuses on our Player Engagement services, including Player Support, Player Safety, our Helpshift ticketing platform, and Community Management. As a fully remote position based in Europe, the Business Development Manager will play a crucial role in our player engagement solutions team-leading strategic sales initiatives, building lasting client relationships, and expanding our service offerings. Your expertise will be instrumental in driving growth and shaping the future of our business.

Take the next step in your sales career and lead the way in gaming innovation with Keywords Studios' team!

Requirements

What are we looking for? Our Business Development Manager has a knack for the following skills:

Leadership

• Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities.
• Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement.
• Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery.

Communication

• Represent Keywords at key industry trade conferences, providing strategic insights and expert support at exhibition stands to drive business visibility and engagement.
• Collaborate with operations experts, solutions experts, and the marketing team to strategically identify and target high-potential clients for Keywords' player engagement services, fostering strong internal and external relationships.

Business

• Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction.
• Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships, identify upselling opportunities, and ensure continued business growth.

Analytics

• Adhere to the company's advanced sales methodology, producing insightful reports and tracking key performance metrics to refine sales strategies and improve decision-making.
• Partner with player engagement solutions architects and marketing teams to qualify leads, ensuring data-driven alignment with business goals and maximizing conversion rates.

You'd be a great fit for this role if you have:

• Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services-preferably within the gaming industry or closely related sectors. While experience in any of these areas is valuable, priority will be given to candidates with industry expertise and a track record of selling the full suite of services.
• Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
• Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions-with a deep understanding of how they enhance operational efficiency and player experience.
• Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
• Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, if your profile fits the position we'll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It's a perfect chance to exchange questions and get to know each other better.
• For most of the projects there might be a second and/or third interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Our team is made up of passionate individuals from diverse backgrounds, united by a love for games and technology. At Keywords, we believe in empowering talent, fostering a collaborative environment, and providing opportunities for growth. We work on some of the biggest AAA titles and innovative indie projects, offering a dynamic, exciting workplace where creativity and technical expertise come together.