Senior Business Consultant - Content Supply Chain

Adobe; San Jose (CA); On-site; USD 169,000 - 245,000; Full time

Job summary

Adobe is seeking a CSC Business Consultant to guide customers through transformation as they adopt Content Supply Chain solutions. You will define requirements, future-state workflows, operating models, and adoption strategies, linking business goals to platform capabilities and enabling deployments across Workfront, AEM Assets, and Fusion.

You will independently configure standard solutions, perform moderately complex automations, and partner with Technical Consultants on advanced integrations

Qualifications

• 7+ years in business consulting, business analysis, marketing operations, or related transformation roles.
• Strong understanding of marketing workflows and content lifecycles.
• Hands-on implementation experience in at least one core Adobe CSC platform.
• Ability to translate ambiguous needs into structured workflows and requirements.
• Experience with REST APIs, JSON, and data transformations.
• Hands-on experience building multi-step automations in Fusion or comparable platform.
• Strong facilitation, documentation, and executive communication skills.

Responsibilities

• Lead customer strategy and process design across content lifecycle and prioritize implementation work.
• Define taxonomy, metadata standards, governance, and asset management use cases across Workfront and AEM Assets.
• Lead change management, training, and adoption activities with stakeholders.
• Configure and test forms, templates, and workflows; validate end-to-end processes.
• Manage scope, risks, and milestones; deliver progress readouts and value realization.

Skills

Business consulting

Process design

Marketing operations

Content workflows

REST APIs

JSON

Fusion workflows

Executive communication

Travel readiness

Tools

Workfront

AEM Assets

Fusion

Job description

The CSC Business Consultant leads customers through business transformation as they adopt Adobe’s Content Supply Chain solutions. You will help customers improve how content is planned, created, managed, and delivered by defining business requirements, future-state workflows, operating models, and adoption strategies. This role combines strong business consulting with hands‑on solution delivery. You will connect business goals to platform capabilities, configure solutions, and build and validate workflows and integrations across Workfront, AEM Assets, and connected CSC tools. You will independently deliver standard configurations and moderately complex automations, partnering with Technical Consultants and architects on advanced integrations, custom development, security, and solution architecture.

What You Will Do

Customer Strategy and Process Design

Lead discovery workshops to understand current processes, pain points, stakeholder needs, and business priorities across the content lifecycle. Use industry knowledge and CSC experience to recommend future‑state workflows, operating models, and implementation priorities. Translate customer goals into business requirements, process maps, user stories, and acceptance criteria; partner with technical teams to confirm feasibility and implementation alignment.

Content Strategy and Governance

Define organizational taxonomy, metadata standards, asset lifecycle rules, and governance aligned with customer needs and relevant industry practices. Design intake processes, roles and responsibilities, approval paths, and asset management use cases spanning Workfront and AEM Assets. Define how metadata moves between systems, document field mappings and ownership, and validate that configurations support the intended business process.

Change Management and Adoption

Assess organizational readiness and support stakeholder alignment, communication planning, and adoption strategies. Create and deliver role‑based training, playbooks, standard operating procedures, and process documentation. Lead business UAT planning and customer walkthroughs, validate results against acceptance criteria, and support knowledge transfer and post‑go‑live self‑sufficiency.

Practical Solution Delivery

Independently configure and test forms, templates, approval workflows, reports, metadata structures, and permissions within agreed solution standards. Build and maintain moderately complex Fusion workflows using branching, field mappings, data transformations, API calls, and error handling; validate connected processes end to end. Troubleshoot configuration and integration issues using execution logs, API responses, and data validation; resolve issues within scope and elevate architectural or code‑level problems with clear findings.

Program Execution and Value Realization

Manage scope, risks, dependencies, and decisions with Project Managers and Engagement Leads; communicate roadblocks and tradeoffs early. Establish baseline measures and KPIs with customers, track business outcomes, and deliver executive readouts on progress, adoption, and value. Support sales and scoping discussions by clarifying business needs, expected outcomes, delivery assumptions, and implementation considerations.

Required Skills and Experience

• 7+ years in business consulting, business analysis, marketing operations, or related transformation roles.
• Strong understanding of marketing workflows, content production lifecycles, and enterprise content or asset management.
• Strong working knowledge of Adobe’s Content Supply Chain ecosystem, including Workfront, AEM Assets, and Fusion, with hands‑on implementation experience in at least one core platform.
• Ability to turn ambiguous needs into structured workflows, requirements, acceptance criteria, and practical platform recommendations.
• Practical experience with REST APIs, JSON, field mappings, and data transformations; able to inspect requests and responses, work with established authentication methods, and test system‑to‑system data flows.
• Hands‑on experience building and troubleshooting multi‑step automations in Fusion or a comparable integration platform, including conditional logic and error handling; able to deliver independently within defined architecture and security standards.
• Strong facilitation, presentation, documentation, and executive communication skills; experience navigating organizational change and stakeholder alignment.
• Willingness to travel up to 50%.

Preferred Experience

• Experience delivering production Workfront Fusion integrations and supporting monitoring, recovery, and ongoing maintenance.
• Experience implementing metadata or taxonomy standards across connected platforms, or working with Frame.io and other CSC tools.
• Experience using AI‑powered tools to support discovery, documentation, workflow analysis, or delivery efficiency.

Success Looks Like

Customers have a clear future‑state operating model and adopt workflows tied to measurable business outcomes. Business requirements translate into well‑tested configurations and maintainable integrations, with clear documentation and reliable handoffs between systems and teams. Stakeholders understand their roles and next steps, and can sustain the solution after go‑live. Risks are surfaced early, commitments are met, and documentation supports ongoing governance and improvement.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry‑leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].

AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range

U.S. pay range

• The U.S. pay range for this position is $134,400 - $245,300 annually.
• Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
• In California, the pay range for this position is $169,400 - $245,300
• In New York, the pay range for this position is $169,400 - $245,300
• In Washington, the pay range for this position is $156,000 - $225,900
• At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in the form of sales commission plans. Non‑sales roles starting salaries are expressed as base salary and short‑term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long‑term incentives in the form of a new hire equity award.

State‑Specific Notices

California

Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado

• Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations.
• If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts

Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check‑In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you.

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Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].