Senior Business Architect

Oliver James Group; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Oliver James Group supports a well-established organization launching a new Business Architect function. You will be among the first team members and shape how the function operates, engages the business, and delivers value across end-to-end experiences.

You will partner with IT architects, product managers, and business stakeholders within agile trains to co-design processes and systems that support customer and user goals.

Qualifications

• 7+ years in business architecture or enterprise process improvement.
• Expertise in journey mapping, process modeling, or operating model design.
• Strong facilitation and executive communication skills.
• Experience guiding enterprise transformation in agile environments.

Responsibilities

• Define and align end-to-end experiences across customer and internal user journeys.
• Co-design processes and systems with IT, product, and business stakeholders.
• Facilitate decisions, surface tradeoffs, and maintain alignment to long-term vision.
• Ensure consistency by guiding changes to processes, data, and technology.
• Collaborate with owners, product managers, architects, and delivery teams.

Skills

7+ years experience

Journey mapping

Process modeling

Operating model design

Facilitation skills

Executive communication

Agile/SAFe experience

Influence without authority

Enterprise transformation

Cross-functional collaboration

Job description

**About the Opportunity**Our client, a well-established organization, is launching a **new Business Architect function** and is seeking an experienced Business Architect to help stand up the team. This is a rare chance to join an established company at the start of a new capability. You’ll be among the first members of the team and will help shape how it operates, how it engages the business, and how it delivers value.New functions inside established organizations rarely open up. In this role you’ll have the stability and resources of a proven company along with the room to define the function from the ground up.**About the Role**The Business Architect orchestrates the definition and maintenance of the current and target customer and internal user experience across the end-to-end journey. You’ll partner with IT architects, product managers and owners within the Agile Release Trains (ARTs) and internal business stakeholders to co-design processes, procedures, and systems that support the organization’s customer and user experience goals.You’ll act as a neutral coordinator and facilitator, making sure all parties have a voice and driving agreement on tradeoffs and decisions. The Business Architect team is newly formed to help simplify and connect work end to end and keep business and technology aligned around the desired customer experience. The team collaborates closely with the ARTs while operating as a separate, off-ART function.**Responsibilities*** Define and align the end-to-end experience by orchestrating a holistic future-state vision for customer and internal user experiences.* Design and connect business processes by modeling and optimizing high-level processes and workflows to support a seamless, integrated experience.* Drive alignment across teams and initiatives, serving as a connector across business, product, and technology functions so work stays cohesive, well-defined, and aligned to the long-term vision.* Facilitate collaboration and informed decision-making by leading discussions, surfacing tradeoffs, and helping leaders and teams align on the best path forward.* Ensure consistency through change by reviewing and guiding process, system, and experience changes to maintain alignment with the desired future state.* Partner closely with Business Owners and their delegates, Product Managers, Product Owners, Technical Architects, and Business Assessment and ART Delivery teams to maintain a shared understanding of the experience being designed and delivered.* Collaborate with the Business Assessment team so strategic initiatives are shaped within the context of the future-state experience vision, and support alignment as work moves into delivery.* Partner with Product Managers, Product Owners, Technical Architects, and the Business Integration Team to help keep ART development aligned to the broader end-to-end vision, without directly owning execution.* Coordinate with content and documentation partners so process documentation and experience artifacts remain current, consistent, and accessible as the business evolves.* Contribute to establishing the Business Architect team’s practices, engagement model, and ways of working as a founding member.* Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.**Required Qualifications*** 7+ years in business architecture, customer experience design, or enterprise process improvement* Expertise in journey mapping, process modeling, and/or operating model design* Strong facilitation skills, with a track record of driving alignment across distributed stakeholder groups* Exceptional communication skills* Experience working in agile frameworks (SAFe or similar)* Ability to influence and guide decisions without formal authority* Experience supporting enterprise transformation, digital initiatives, or strategic planning* Solid understanding of enterprise domains (data, applications, technology) and how they relate to the business* Comfortable collaborating with senior leaders and technical architects* Strong analytical and critical thinking skills**Preferred Qualifications*** Experience in a complex enterprise where the customer experience depends on cross-team coordination* Experience facilitating cross-functional design sessions or roadmap alignment discussions* Working knowledge of insurance* Familiarity with business architecture frameworks**Work Authorization**Applicants must not now, nor at any point in the future, require sponsorship for employment.