Senior Business Analyst , Vice President

Citi; Tampa (FL); On-site; USD 114,000 - 171,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Job summary

Citi is seeking an IT Business Lead Analyst in Tampa, FL to drive the transformation of back-end servicing lifecycles using predictive processing, risk-based governance, and generative AI. You will partner with architects, engineering leads, and business stakeholders to design scalable systems across global operations.

Responsibilities include leading discovery, translating objectives into epics and stories, collaborating on technical designs, and deploying AI-driven automation with governance.

Qualifications

• 6+ years of experience in data analytics, product management, or business analytics in banking.
• Proven leadership in large-scale automation or digital transformation programs.
• Ability to structure complex problems and align business, risk, and engineering.

Responsibilities

• Lead end-to-end discovery, feasibility studies, and business process mapping for intelligent servicing initiatives.
• Translate objectives into epics, user stories, acceptance criteria, and workflows.
• Collaborate with architects and engineering leads to satisfy requirements and controls.
• Automate back-end servicing lifecycles by removing manual touchpoints.
• Perform data analysis using SQL and profiling to uncover root causes and evaluate automation.
• Drive backlog refinement, sprint planning, and demos with cross-functional teams.
• Deploy predictive processing models to drive straight-through processing.
• Establish risk-based automation with governance for high-risk activities.
• Implement generative AI to automate control execution, monitoring, and compliance.

Skills

Data Analytics

Product Management

Business Analytics

Banking domain

Education

Bachelor's degree

Master's degree

Tools

Python scripting

SQL

Job description

The IT Business Lead Analyst is a senior-level position responsible for directing and delivering key initiatives within our four-pillar intelligent servicing automation program. In this role, you will drive the end-to-end transformation of back-end servicing lifecycles, integrating predictive processing, risk-based governance, and generative artificial intelligence to eliminate manual operational touchpoints. You will partner with solutions architects, engineering leads, and business stakeholders to design scalable systems leveraging predictive processing, risk-based governance, and generative artificial intelligence across global operations.

Responsibilities

• Lead end-to-end discovery phases, feasibility studies, and business process mapping for strategic intelligent servicing and automation initiatives
• Translate high-level business objectives into structured epics, detailed user stories, unambiguous acceptance criteria, and comprehensive workflow diagrams.
• Collaborate with solutions architects and engineering leads to ensure technical designs satisfy business requirements, operational standards, and control mandates
• Automate back-end servicing lifecycles by eliminating manual touchpoints across transaction processing, validation, exception management, and reconciliation.
• Perform data analysis using SQL and data profiling techniques to uncover root causes, validate business logic, and evaluate automation performance.
• Drive backlog refinement sessions, sprint planning participation, and sprint demonstrations alongside cross-functional engineering teams.
• Deploy predictive processing models that analyze historical client behavior and response patterns to drive straight-through transaction execution.
• Establish a tiered risk-based automation framework that aligns controls and oversight to transaction risk profiles with enhanced governance for high-risk activities.
• Implement generative artificial intelligence solutions to automate control execution, real-time monitoring, compliance validation, and proactive exception identification.
• Translate high-level strategic objectives into structured epics, detailed user stories

Personal Development

• Gain leadership skills and exposure to other leaders across the bank
• Grow to lead larger projects/programs over time.
• Enhance presentation skills that cater to the audience using multiple mediums (verbal, PowerPoint, Excel, etc.)
• Grow subject matter expertise in data across Citigroup, lending concepts, Citi systems and
• undefined

Recommended Qualifications

• 6 + years of experience working in Data Analytics, Product Management, Business Analytics , preferably in banking domain.
• Proven experience leading technical business analysis and delivering large-scale automation or digital transformation programs within financial services.
• Demonstrated ability to step into loosely defined problem spaces, structure complex challenges, and establish consensus across business, product, risk, and engineering leadership.
• Strong expertise in leading end-to-end discovery, defining epic breakdowns, and writing high-quality user stories with clear, testable acceptance criteria.
• Working knowledge of Python scripting and prompt engineering techniques to support data analysis, prototyping, and generative artificial intelligence implementations
• Hands-on proficiency with SQL, data modeling, and dataset profiling to validate business rules and evaluate automation performance.
• Exceptional stakeholder management skills with the ability to build consensus across business, product, risk, and engineering leadership.

Education

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Additional Qualifications

• Experience in wholesale lending operations, high-risk cash movement and payment servicing platforms.
• Knowledge of loans products or credit risk management is a plus.
• Demonstrated expertise in back-end transaction lifecycle automation, exception management workflows, straight-through processing, and operational reconciliations.
• In-depth understanding of operational risk management, tiered control frameworks, and regulatory compliance standards in financial institutions.
• Practical knowledge of enterprise workflow orchestration platforms, modern integration patterns, and operational artificial intelligence governance.

Full time

Tampa Florida United States

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.