Senior Business Analyst — Strategy & Process Improvement

Blue Cross and Blue Shield of North Carolina; United States; Remote; USD 81,000 - 130,000; Full time

Benefits offered by this job

Annual Incentive Bonus

401(k) with employer match

Paid Time Off

Job summary

Blue Cross and Blue Shield of North Carolina is seeking a senior business analyst to facilitate and perform complex research and analysis, gathering and documenting requirements for larger initiatives. You will work with stakeholders, SMEs, and cross-functional teams to ensure traceability, readiness, and successful implementation of technical solutions.

The role emphasizes communicating business needs, validating requirements, and developing procedures for systems changes, with a focus on data

Qualifications

• Bachelor’s degree or advanced degree (where required).
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Responsibilities

• Elicit, analyze, document and manage requirements for changes to business processes, policies, information, and information systems for larger and/or more complex business problems.
• Develop and elicit requirements for departmental and corporate projects that are more complex in nature as requested by internal/external customers; prepare business and functional requirements.
• Communicate and validate requirements with stakeholders and identified SMEs.
• Ensure creation of and adherence to requirements approach and management plan in alignment with an overall project plan.
• Collaborate with project teams to adhere to solution scope and create and maintain requirements traceability.
• Drive and execute business readiness activities including the communication plan to support changes to technology, processes and people.
• Support training and conduct focused analysis to ensure efficiency of project implementations and ensure desired results.
• Develop new procedures, specifications for systems changes or other solution recommendations for more complex product and/or process changes.
• Work with cross functional management and staff to implement changes.
• Design and conduct post implementation audits and create customer feedback mechanisms to gather ongoing information about business processes.
• Identify the business process and organizational impact of solutions; conduct analysis of workflow process and designs, test and implement solutions.
• Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management.
• Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas.
• Work with trainers to develop training programs that target problem areas.
• Use and promote industry standard analysis techniques, such a data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis and/or financial ROI modeling.
• Independently create effective presentations for review by varied levels of leadership; thoroughly document all analysis assumptions, procedures and results in a manner appropriate for both senior executive and management review.
• Proactively identify areas of potential business risk, on projects both within and outside of control, make recommendations related to mitigation and elevate as necessary
• Build and support strong business vendor relationships by documenting business issues, determining project needs, and supporting training as needed.
• Provide oversight and regularly perform peer reviews for less experienced analysts.

Skills

Requirements gathering

Stakeholder communication

Data analysis

Process mapping

Reporting

Education

Bachelor’s degree or advanced degree

7+ years experience in related field in lieu of degree

Job description

Blue Cross and Blue Shield of North Carolina is seeking a senior business analyst to facilitate and perform complex research and analysis, gathering and documenting requirements for larger initiatives. You will work with stakeholders, SMEs, and cross-functional teams to ensure traceability, readiness, and successful implementation of technical solutions.

The role emphasizes communicating business needs, validating requirements, and developing procedures for systems changes, with a focus on data