Senior Business Analyst | Partner Engineering

Epicor; Cleveland (OH); Hybrid; USD 105,000 - 178,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor seeks a Senior Business Analyst to shape a scalable Partner Engineering Operating Model, enabling external partners to integrate, test, deploy, and support Epicor-aligned solutions efficiently. You will coordinate with internal teams and partners to identify gaps, dependencies, and roadmaps, turning complex needs into actionable workstreams while navigating ambiguities.

The role emphasizes cross-functional collaboration, strong communication, and delivering repeatable, secure processes in

Qualifications

• 5+ years in business analysis or related roles.
• Experience coordinating complex integrations with partners.
• Excellent written and verbal communication with stakeholders.
• Understanding of software development lifecycle and cloud concepts.
• Ability to translate complex needs into clear requirements.

Responsibilities

• Assess current partner onboarding, integration, testing, and support processes.
• Partner with internal stakeholders and external partners to gather requirements.
• Define a standardized operating model for partner engineering.
• Translate business and technical needs into actionable workstreams.
• Lead cross-functional discussions to drive progress without direct authority.
• Support ongoing validation and prioritization as requirements evolve.

Skills

5+ years experience

Strong communication

SDLC knowledge

Cloud concepts

API gateways

Complex integrations

Stakeholder management

Education

Bachelor's degree preferred

Tools

API gateways

Test environments

Test data sets

Job description

Help shape a more connected partner experience at Epicor. As a Senior Business Analyst, you will help establish a scalable Partner Engineering Operating Model that enables external partners to integrate, test, deploy, and support Epicor-aligned solutions more consistently. You will work across internal teams and directly with partners to assess current processes, identify gaps and dependencies, and define a more repeatable, secure, and effective way of working. We are seeking applicants with strong communication skills, experience coordinating complex integrations, and the ability to bring structure to ambiguous problems.

What you will be doing:

• Assess current partner onboarding, integration, testing, and support processes across Epicor ERP products to establish a clear baseline of how work is completed today.
• Partner with internal stakeholders, ISVs, service partners, channel partners, and other third parties to gather requirements, identify dependencies, and uncover process gaps.
• Define and help operationalize a standardized Partner Engineering Operating Model across areas such as architecture, security, data governance, identity, release, and support workflows.
• Translate complex business and technical needs into clear requirements, priorities, recommendations, and actionable workstreams.
• Establish future-state goals and help define the roadmap needed to move from current processes toward a more consistent and scalable partner model.
• Lead cross-functional discussions and drive progress across teams without relying on direct authority or a dedicated engineering team.
• Support ongoing validation, prioritization, and refinement as partner needs, technical requirements, and business priorities evolve.

What you will likely bring:

• 5+ years' experience in business analysis or a related role, with demonstrated success working independently in complex environments.
• Experience integrating multiple companies, partners, products, or third-party solutions, with a strong understanding of cross-company dependencies.
• Excellent written and verbal communication skills, with the ability to lead discovery conversations and work effectively with internal and external stakeholders.
• Working knowledge of software development lifecycle processes, cloud concepts, and technical integration concepts such as API gateways, test environments, and test data sets.
• Strong analytical, problem-solving, strategic thinking, negotiation, and stakeholder management skills.
• Ability to learn new technologies, products, and processes quickly while navigating ambiguity and changing requirements.
• Bachelor's degree preferred (or equivalent experience).

What could set you apart:

• Experience working with ISVs, technology partners, service partners, channel partners, or other third-party ecosystems.
• Experience with ERP platforms or enterprise software environments.
• Experience establishing or improving operating models, governance frameworks, integration processes, or partner onboarding workflows.
• Proven experience using agentic tools to improve collaboration, solution quality, and delivery speed.

Join us at Epicor, where your success is our success.

#LI-TO1 #LI-HYBRID

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that’s who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $105,000 USD Maximum: $178,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.