Senior Business Analyst I

Heartland Business Systems; Town of Brookfield (WI); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Community involvement

Personal development

Family celebrations

Green initiatives

PTO

Work-life balance

Recognition awards

Job summary

Heartland Business Systems in Wisconsin is seeking a Senior Business Analyst to bridge business needs with technology across multiple projects. You will gather requirements, design processes, and coordinate with internal and external teams to deliver IT solutions that meet objectives.

Key duties include leading scope, proposals, and resource coordination, plus creating SOWs, BRDs, user stories, and test plans. Expect travel up to 25% and a strong emphasis on customer experience.

Qualifications

• 6+ years of experience performing software analysis and requirements gathering.
• 6+ years of experience implementing both custom and off-the-shelf business systems.
• 6+ years of experience in User Experience and Usability.
• Bachelor’s Degree as listed or equivalent experience.
• Strong skills with Microsoft Office 365 products including Word, Excel, PowerPoint, Visio, Outlook, Teams, SharePoint, Project.
• Strong soft skills demonstrating leadership, emotional intelligence, and conflict management.
• Strong project management ability to manage multiple tasks and teams.
• Maintain an outcome-focused mindset and strong prioritization skills.
• Team player with professional attitude and respectful demeanor.

Responsibilities

• Proactively meet with customers to understand their business needs and project goals.
• Identify, create, and facilitate process design changes by conducting business and systems analysis.
• Gather business requirements, develop functional specs to ensure IT solutions support objectives.
• Lead customers through requirements using decomposition, prototyping, and state mapping.
• Create documentation such as statements of work, BRDs, user stories, flow diagrams, and project plans.
• Communicate requirements to development teams via specifications and user stories.
• Lead test strategy with test plans, test cases, and test execution; train customers and teams.
• Manage multiple projects, timelines, resources, and budgets; presales involvement.
• Coordinate project teams and monitor progress toward on-time, on-budget delivery.

Skills

Software analysis

Requirements gathering

User Experience

Project management

Education

Bachelor’s Degree in Computer Science, Information Technology, MIS, Business Analytics or Business Administration or equivalent

Tools

Microsoft Office 365

Job description

Description

A Senior Business Analyst utilizes a combination of business acumen and analytical skills to provide consultative support and great customer experience on multiple projects. The Senior Business Analyst responsibilities include understanding the customer’s needs, communicating the needs, collaborating with internal and external technical staff in the delivery of solutions, performing quality assurance activities, training, and implementation coordination. Additionally, the Senior Business Analyst I may take on project management responsibilities such as planning, executing, and closing projects, managing project timelines, resources, and budgets, and ensuring that project objectives are met. This role will be key to understanding and documenting technology capabilities needed to address business challenges.

Job Type

Full-time

Roles and Responsibilities/ Essential Functions:

• Proactively meet with customers to understand their business needs and project goals.
• Identify, create, and facilitate process design changes by conducting business and systems process analysis and design.
• Gather business requirements, conduct needs assessments and develop functional specifications to ensure that developed information technology solutions support business objectives.
• Strong ability to lead customers through the requirements process with multiple techniques including decomposition, prototyping, current state / target state mapping, and other techniques.
• Strong experience in creating documentation such as statements of work, business requirements documents, user stories, process flow diagrams, and project plans to confirm and align on business requirements with the customer.
• Communicate requirements to the development teams through the use of specifications, user stories, statements of work, or other forms of documentation.
• Lead test strategy including developing test plan, test cases and test execution. Prepare training materials and provide training to customers and project team members.
• Strong ability to manage and organize multiple projects at once ensuring timely completion of projects assigned.
• Lead initial scoping, proposals, and coordination of resources during the presales cycle.
• Act as a customer engagement manager with emphasis on delivering agreed scope on time, on budget while providing an outstanding customer experience.
• Lead the presales process by gathering high-level requirements, writing statements of work and facilitating estimates.
• When applicable, lead small to medium projects
• Plan, execute, and close projects, ensuring that project objectives are met.
• Manage project timelines, resources, and budgets.
• Coordinate and lead project teams to deliver successful outcomes.
• Monitor project progress and adjust as necessary to ensure successful project completion.
• Communicate project status, risks, and issues to stakeholders.
• Utilize HBS’ project tools and standards for project execution.
• Actively participate in professional communities, community forums, groups related to technology solution(s) supported by HBS.
• Work in multiple industries, functional areas, and business processes to build customer knowledge and credibility.
• Actively participate in the continued review and update of HBS’ standard methodologies to gain efficiencies and improve communications both within HBS and with HBS’ customers.
• On occasion, travel up to 25% of your time, may be required to service customers.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements

• 6+ years of experience performing software analysis and requirements gathering
• 6+ years of experience implementing both custom and off-the-shelf business systems
• 6+ years of experience in User Experience and Usability
• Bachelor’s Degree in computer science, Information Technology, Management Information Systems, Business Analytics or Business Administration or equivalent experience
• Strong skills with Microsoft Office 365 products including (Word, Excel, PowerPoint, Visio, Outlook, Teams, SharePoint, Project)
• Strong soft skills that demonstrate leadership and emotional intelligence for managing difficult conversations, conflict management, problem solving, and managing complex teams
• Strong project management with the ability to successfully manage multiple tasks at any given point, strong relationship building skills and communication skills
• Maintain an outcome focused mindset
• Have strong prioritization skills
• Always be a team player
• Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers - we do it! We PRIDE ourselves on our Core Values of:

• Performance - HBS is driven to achieve exceptional results in all aspects of our business.
• Respect - HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.
• Innovation - HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.
• Development - HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.
• Excellence - HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

• Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
• Growth Opportunities
• Community Involvement
• Personal Development
• Employee and Family Celebrations
• Green Initiatives
• Personal Time Off
• Work Life Balance
• Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.