Senior Business Analyst, Claims Process & Insights

Liberty Mutual Insurance; United States; On-site; USD 82,000 - 157,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Senior Business Analyst for the Claims Process & Insights team. This role involves analyzing complex data, improving business outcomes, and collaborating with stakeholders to implement process changes. The ideal candidate will have strong research, analytical skills, and extensive insurance experience.

Qualifications

• 5+ years of relevant insurance experience.
• P&C Insurance experience required.
• Claims and Litigation experience preferred.

Responsibilities

• Identify and analyze business processes.
• Conduct complex research using operational data.
• Develop and present findings and recommendations.

Skills

Research

Problem Solving

Analytical Skills

Critical Thinking

Relationship Management

Presentation Skills

Education

Bachelor's degree or equivalent experience

Tools

Excel

Job description

Senior Business Analyst, Claims Process & Insights

Join to apply for the Senior Business Analyst, Claims Process & Insights role at Liberty Mutual Insurance

Senior Business Analyst, Claims Process & Insights

Join to apply for the Senior Business Analyst, Claims Process & Insights role at Liberty Mutual Insurance

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Liberty Mutual Insurance provided pay range

This range is provided by Liberty Mutual Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$82,000.00/yr - $157,000.00/yr

Description

Liberty Mutual has an immediate opening for a Senior Business Analyst as part of our Claims Process & Insights Team. In this role, the Senior Business Analyst provides advanced operational and consultative support to conduct more complex business operations analysis within GRS Process and Insights - US Casualty Claims. You will perform research, analyze information, present findings, and recommend changes and/or take actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; or Chandler, AZ. Please note this policy is subject to change.

Responsibilities

• Identifies business processes to review.
• Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners.
• Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies.
• Analyzes information to identify trends, patterns, gaps and insights.
• Builds the business case for making a change to current practices, programs or procedures.
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
• Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function).
• Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization.
• Supports report development for reports/dashboards considered complex in nature.
• Develops presentations and shares findings as well as recommendations.
• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.
• Assist with Knowledge Management.
  
  

Qualifications

• Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Strong business operations knowledge to include understanding the function's value chain and market conditions.
• Solid ability to support change and impart value within an organization.
• Solid project management skills as part of implementing business process changes.
• Strong knowledge of available data sources, strengths and shortcomings may also be relevant based on the particular needs of the position.
• Bachelor’s degree or equivalent experience in addition to 5+ years of relevant insurance experience.
• P&C Insurance experience required!
• Knowledge of Excel.
• Claims and Litigation experience preferred.
  
  

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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