Senior Business Analyst Auto Loan Products

PenFed Credit Union; Virginia (MN); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst for Auto Loan Products to join their dynamic team. This role is pivotal in supporting end-to-end auto loan operations and enhancing the overall lending experience. The successful candidate will collaborate with internal and external stakeholders, analyze operational gaps, and develop data-driven solutions. With a focus on service delivery, this position offers a unique opportunity to thrive in a fast-paced environment while contributing to the organization's mission of helping members achieve their financial goals. If you have a passion for data analysis and a desire to make a difference, this role is for you.

Benefits

Robust Medical Plan Options

Dental Plan Options

Vision Plan Options

401k with Employer Match

On-site Fitness Facilities

Paid Time Off

Qualifications

• 5+ years of experience in Auto Lending products and/or Operations.
• Strong skills in data analysis and visualization tools required.

Responsibilities

• Drive monitoring and analysis of product operations and provide insights.
• Gather and compile data related to the wants and needs of auto lending members.

Skills

Critical Thinking

Problem-Solving

Data Analysis

Communication Skills

Attention to Detail

Education

Bachelor's Degree in Business

Tools

SQL

Tableau

Excel

PowerPoint

SAS

R

Job description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world-class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Senior Business Analyst Auto Loan Products at our Tysons, Virginia location. The primary purpose of the Sr Business Analyst role is to support end-to-end auto loan operations for the auto loan product portfolio. This role partners with the Auto Loan Product team to execute the business strategy and achieve its goals. This role will interact with internal stakeholders and external stakeholders to assist in the identification and analysis of operational gaps that impact the direct or refi auto lending performance as well as develop data-driven solutions to improve the overall experience. This role requires an individual that has a holistic mindset, is very detail-oriented, and can thrive in a fast-paced and matrixed environment.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Drive monitoring and analysis of product operations, prepare related management reporting package and provide insights on root causes, emerging trends and implications of process inefficiencies.
• Serve as SME on strategic projects, assisting in the identification of opportunities for enhanced service delivery through online and e-services delivery, outbound calling efforts, and the application of social media, mobile apps and technologies that will optimize the auto lending experience.
• Gather and compile data related to the wants and needs of current and targeted auto lending members.
• Assist in the process of gathering, compiling and communicating reports, results, and feedback from delivery channels to improve end-to-end auto lending experience.
• Assist in the coordination and implementation of lead assignments, internal campaigns and vendor programs i.e., PenFed Car Buying Service, etc.
• Contribute to the development and implementation of training, coaching, and monitoring to support delivery channels and product experience.
• Transition PenFed delivery channels from order taker to member-centric sales and service culture.
• Provide support within the consumer banking product team and across functional teams as needed.
• Assist with maintaining PenFed’s compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed compliance program and all policies, procedures, rules and regulations. Remain current on all automotive lending related regulations and changes.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor’s degree in business or a related field is required.
• Minimum of five (5) years of relevant experience and/or experience in Auto Lending products and/or Operations required.
• Minimum of two (2) years of working in financial institutions required, preferably in a credit union.
• Curiosity, attention to details, strong critical thinking and problem-solving skills.
• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel and PowerPoint are required. Proficiency with statistical tools (SAS, R) and analysis is preferred.
• Strong verbal and written skills to articulate complex items in easy-to-understand business terms.
• Self-motivated and strong interpersonal skills in order to actively lead and implement ideas in a cross-functional team environment.

Supervisory Responsibility

This position will not supervise staff.

Licenses and Certifications

No licenses or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is not required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

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