Senior Business Analyst

Royal Cyber Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Royal Cyber Inc. seeks a Senior Business Analyst to support the Customer Utility Platform (CUP) programme and related Digital Transformation initiatives.

You will lead requirements workshops, document user stories, and ensure traceability across processes, systems and testing. You will collaborate with Business SMEs, Product Owners and multi‑vendor delivery teams, translating complex business needs into actionable specifications while adhering to regulatory and compliance requirements in the

Qualifications

• 8+ years in business analysis within complex transformation programmes.
• Strong process analysis, mapping and requirements management.
• Proven workshop facilitation and senior stakeholder management.
• Experience with user stories, acceptance criteria and functional requirements.
• Agile delivery experience using Azure DevOps or Jira.
• Experience with testing, UAT, and business readiness.

Responsibilities

• Lead requirements and process workshops with business SMEs, Product Owners and delivery teams.
• Elicit, analyse and document business requirements, user stories and acceptance criteria.
• Develop As-Is, Go-Live and Target-State process maps and workflows.
• Maintain traceability across requirements, processes, user stories, systems and testing.
• Identify dependencies, risks, gaps and operational impacts.
• Support backlog refinement, sprint planning and delivery governance.
• Prepare executive-ready documentation and process artefacts.
• Support SIT, UAT, training, and business readiness.

Skills

Requirements analysis

Workshop facilitation

Agile delivery

User stories & acceptance criteria

Traceability

Regulatory knowledge

Independence

Education

Bachelor's degree in Business/Engineering/IS

MBA desirable

CBAP/PMI-PBA desirable

Tools

Azure DevOps

Jira

Visio

BPMN

Job description

Senior Business Analyst Customer Utility Platform (CUP)

Overview

• We are seeking an experienced Senior Business Analyst to support the Customer Utility Platform (CUP) programme and related Digital Transformation initiatives.

Key Accountabilities & Activities

• Lead requirements and process workshops with Business SMEs, Product Owners and delivery teams.
• Elicit, analyse and document business requirements, user stories and acceptance criteria.
• Develop As-Is, Go-Live and Target-State process maps and operational workflows.
• Maintain traceability across requirements, processes, user stories, systems and testing.
• Identify dependencies, risks, assumptions, gaps and operational impacts.
• Support backlog refinement, prioritisation, sprint planning and delivery governance.
• Prepare concise, executive-ready documentation, decision papers and process artefacts.
• Support SIT, UAT, training, business readiness and operational acceptance.

Knowledge, Skills and Experience

• 8 plus years of Business Analysis experience in complex transformation programmes.
• Strong business process analysis, process mapping, and requirements-management capability.
• Proven workshop facilitation and senior stakeholder-management experience.
• Strong user-story, acceptance-criteria and functional-requirements experience.
• Agile delivery experience using Azure DevOps, Jira or equivalent platforms.
• Experience supporting testing, UAT, service transition and business readiness.
• Experience developing, documenting, and maintaining business processes in accordance with regulatory and compliance requirements.
• Utilities, Energy, Water, CRM, Billing, Payments or Customer Operations experience preferred.
• Able to work independently across Business, Digital and multi-vendor delivery teams.

Qualifications

• Bachelors degree in Business, Engineering, Information Systems, Technology or a related discipline.
• MBA or relevant postgraduate qualification is desirable.
• CBAP, PMI-PBA or equivalent Business Analysis certification is desirable.
• BPMN, Visio or equivalent process-modelling experience is desirable.Fluent written and spoken English; Arabic is an advantage.