Senior Business Analyst

New Relic, Inc.; Tennessee; On-site; USD 110,000 - 138,000; Full time

Job summary

A leading company is seeking an experienced Senior Business Systems Analyst to enhance Customer Advocacy efforts, requiring collaboration with stakeholders and the development of key business insights. Candidates must have strong analytical skills, proficiency in Excel and experience with CRM systems like Salesforce. In this impactful role, you'll drive process enhancements and deliver strategic data analysis contributing to business growth.

Benefits

Healthcare benefits

Dental and vision coverage

Parental leave

401(k) plan with match

Flex time-off

11 paid holidays

Volunteer time-off

Qualifications

• 6+ years in business, sales or revenue operations, business processes, and data analysis.
• Strong analytical skills to translate business needs into actionable solutions.
• Proficiency in creating visual presentations for stakeholders.

Responsibilities

• Collaborate with key stakeholders to gather project and reporting requirements.
• Develop real-time reports and insights for leadership.
• Analyze data and present recommendations to senior management.

Skills

Data analysis

Business analysis

Communication

Excel proficiency

Presentation skills

Stakeholder management

Education

Bachelor’s Degree in Business, Operations, Analytics

Tools

Excel

Salesforce.com

Tableau

Job description

Your opportunity

New Relic is looking for an experienced Senior Business Systems Analyst to play an essential role in supporting our Customer Advocacy organization. As a key member of the Go-to-Market Strategy and Operations team, you will collaborate with global stakeholders to deliver ongoing support for key business initiatives, drive process and systems enhancements, gather requirements for analytics, perform data analysis, and manage ad hoc reporting to support strategic decision-making.

This is a high-impact role where your ability to deliver effective and scalable solutions, understand the interdependencies of our go-to-market systems, and provide insightful and actionable analysis will contribute significantly to the success of the Customer Advocacy team and overall business growth.

What you'll do

• Work with key business stakeholders to understand project or reporting requirements and translate them into requirements for cross-functional teams to execute.
• Work closely with Customer Advocacy leadership to develop ad hoc reports, presentations and visualizations to support leadership and stakeholders with real-time data and insights.
• Collaborate with cross-functional teams such as Sales, Enterprise Systems, Enterprise Analytics, Marketing, Product, Pre/Post Sales Technical teams to develop processes to support the business needs.
• Validate and test business solutions before launching to end users.
• Create and deliver enablement materials and training sessions for reporting, dashboard, and process updates to the Go-To-Market audience.
• Analyze data and draw recommendations to deliver to senior management.
• Help create the GTM board deck, QBRs, etc. for the VP of GTMSO
• Continuously review and refine processes to support and enhance business operations.

This role requires

• Bachelor’s Degree in a relevant field (Business, Operations, Analytics, or related).
• 6+ years of experience in business, sales or revenue operations, business processes, and data analysis
• Strong business analysis background with ability to translate business needs/goals into requirements
• Strong proficiency in Excel for data manipulation and reporting
• Strong proficiency in building Powerpoint (or similar Google slides) presentations
• Demonstrated ability to gather and interpret business requirements
• Must have exceptional verbal, written and presentation skills for audiences ranging from individual contributor through senior management level
• Experience with CRM systems such as Salesforce.com or similar platforms.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously
• Familiarity with Tableau (or similar BI tools) for analytics

Bonus points if you have

• Previous experience in observability, SaaS or IT services, with an understanding of go-to-market strategies and revenue operations.

Please note that visa sponsorship is not available for this position.

#LI-JH1

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

$110,000 - $138,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail] .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance .

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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